<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">We have 5 loyalty tiers: Signature, Platinum, Gold, Exclusive, and VIP.</span></p>

What are the different loyalty tiers?

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">The Signature tier benefits include: Exclusive discounts, Birthday reward, Reward expiry extension.</span></p><p><br></p>

What rewards do I get in the Signature tier?

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">The Platinum tier benefits include: Exclusive discounts, Perfumers&apos; favorite sample pack (coming soon), Welcome reward on tier entry, Become a scenting party host (coming soon), Birthday reward, Reward expiry extension.</span></p><p><br></p>

What rewards do I get In the Platinum tier?

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">The Gold tier benefits include: Exclusive discounts, Sales preview, Free express shipping, Annual gift box (coming soon), Perfumers&apos; favorite sample pack (coming soon), Complimentary gift wrapping, Welcome reward on tier entry, Become a scenting party host (coming soon), New product access, Birthday reward, Reward expiry extension.</span></p><p><br></p>

What rewards do I get in the Gold tier?

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">The Exclusive tier benefits include: Exclusive discounts, Sales preview, Free express shipping, Annual gift box, Perfumers&apos; favorite sample pack (coming soon), Exclusive in-store events (coming soon), Complimentary gift wrapping, Welcome reward on tier entry, Become a scenting party host (coming soon), Scent concierge, New product access, Birthday reward, Reward expiry extension.</span></p><p><br></p>

What rewards do I get in the Exclusive tier?

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">The VIP tier benefits include: Exclusive discounts, Sales preview, Free express shipping, Annual gift box (coming soon), Perfumers&apos; favorite sample pack (coming soon), Exclusive in-store events (coming soon), Complimentary gift wrapping, Welcome reward on tier entry, Become a scenting party host (coming soon), Scent concierge, New product access, Birthday reward, Reward expiry extension, Scent styling by appointment (coming soon).</span></p><p><br></p>

What rewards do I get in the VIP tier?

<p>Your rewards will expire 6 months after they are issued.&#xA0;</p>

When do my rewards expire?

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Loyalty program tiers are calculated based on the amount spent within a calendar year. You have until the 31st of December each year to reach the VIP tier.</span></p><p><br></p>

How long do I have to achieve a new loyalty tier?

<p>Our Signature tier is for customers who spend $0-$299 in one calendar year.&#xA0;</p>

How do I achieve the Signature tier?

<p>Our Platinum tier is for customers who spend $300-$749 in one calendar year.&#xA0;</p>

How do I achieve the Platinum tier?

<p>Our Gold tier is for customers who spend $750-$1499 in one calendar year.&#xA0;</p>

How do I achieve the Gold tier?

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Our Exclusive tier is reserved for customers who spend $1500-$2999 in a calendar year.</span></p>

How do I achieve the Exclusive tier?

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Our VIP tier is reserved for customers who spend $3000+ in a calendar year.</span></p>

How do I achieve the VIP tier?

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Please contact us at <a target="_blank" data-stringify-link="mailto:help@houseofkirri.com" data-sk="tooltip_parent" href="mailto:help@houseofkirri.com" rel="noopener noreferrer" style=" text-decoration: none;" id="isPasted">help@houseofkirri.com</a> or call 1300 731 680 with your details, and our Customer Care Team will assist you. We are available from Monday to Friday, 9 am to 5 pm AEST.</span></p><p><br></p>

Why have I not received my Share on Facebook reward?

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Please contact us at <a target="_blank" data-stringify-link="mailto:help@houseofkirri.com" data-sk="tooltip_parent" href="mailto:help@houseofkirri.com" rel="noopener noreferrer" style=" text-decoration: none;" id="isPasted">help@houseofkirri.com</a> or call 1300 731 680 with your Instagram username, and our Customer Care Team will assist you. We are available from Monday to Friday, 9 am to 5 pm AEST.</span></p><p><br></p>

Why have I not received my Follow on Instagram reward?

Why have I not received my Like on Facebook reward?

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">You will receive an email within 48 hours of signing up with your 10% discount code. If you have not received the code after 48 hours, please check your spam and junk folders.</span></p>

Why have I not received my Signup reward?

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Please contact us at <a data-fr-linked="true" href="mailto:help@houseofkirri.com" id="isPasted">help@houseofkirri.com</a> or call us at 1300 731 680 to speak with our Customer Care Team, and they will be able to assist you. We are available any time from Monday to Friday, 9 am to 5 pm AEST.</span></p>

I am in the incorrect tier

<p>Store wide means discounts on full price items only, this doesn&apos;t include bundles or already reduced items.</p>

What does a store wide sale mean?

Our Gold tier is reserved for customers who spend $750-$1499 in a calendar year.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Our Gold tier is reserved for customers who spend $750-$1499 in a calendar year.</span></p>

Our Platinum tier is reserved for customers who spend $300-$749 in a calendar year.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Our Platinum tier is reserved for customers who spend $300-$749 in a calendar year.</span></p>

You must enter your birthday at least 30 days in advance to be rewarded. If you have done so and still haven't received your reward, please contact us at help@houseofkirri.com or call 1300 731 680. We are available from Monday to Friday, 9 am to 5 pm

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">You must enter your birthday at least 30 days in advance to be rewarded. If you have done so and still haven&apos;t received your reward, please contact us at <a target="_blank" data-stringify-link="mailto:help@houseofkirri.com" data-sk="tooltip_parent" href="mailto:help@houseofkirri.com" rel="noopener noreferrer" style=" text-decoration: none;" id="isPasted">help@houseofkirri.com</a> or call 1300 731 680. We are available from Monday to Friday, 9 am to 5 pm AEST.</span></p>

Why have I not received my birthday reward?

Create an account and subscribe to our Scent Society emails for updates on new products, promotions, and free shipping offers.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Create an account and subscribe to our Scent Society emails for updates on new products, promotions, and free shipping offers.</span></p>

How can I find out about Kirri's sale promotions?

Discounts apply to full-price items, excluding bundles or already reduced items.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Discounts apply to full-price items, excluding bundles or already reduced items.</span></p>

What does a store-wide sale mean?

Need a hand? Tell us a little about what you need and our team will be in touch. We reply Monday to Friday, 9 AM – 5 PM AEST. Choosing the most relevant subject helps us get your request to the right specialist faster.

Kirri

All about promo codes, loyalty points and exclusions—how to earn, redeem, stack offers and find current deals. For subscriptions, see Accounts & Subscriptions.

Discounts & Loyalty

Orders & Account

How do I place an order with Kirri?

Which payment methods do you accept?

Where’s my order confirmation or tax invoice?

How do I track my order?

Can I change or cancel my order after checkout?

Why was I asked for ID and how is it stored?

An item is missing or my parcel was tampered with—what now?

How do I know you've received my order?

Orders & Payments

How do I create, modify, or delete an account with Kirri?

How do I reset my password?

How does the Kirri Subscription work?

How do I sign up for a subscription?

Can I modify my subscription?

How to update my shipping address or payment details?

How do I know when my next subscription order will arrive?

How do I cancel my subscription?

What happens after my 12-month subscription ends?

Why am I being charged shipping on my subscription?

Accounts & Subscriptions

What products can be custom labelled?

What is the turn around time of the custom labels?

Can I click and collect my custom label order?

What colour label will my custom labelled product be?

What colour packaging will my custom labelled product be in?

How many characters can my name be?

How many characters can my message be?

Can I set up a subscription to a custom labelled product?

Can I customize the packaging?

Private Label & Co-Branding

Are all products a part of the wholesale range?

What oils are in the wholesale range?

What diffusers are in the wholesale range?

What room sprays are in the wholesale range?

What travel sprays are in the wholesale range?

What reed diffusers are in the wholesale range?

What candles are in the wholesale range?

Will the iconic wholesale product range sell out?

Will your wholesale range be expanding?

What diffuser options does Kirri offer for larger spaces?

What is the minimum wholesale order?

What is your wholesale pricing?

Why are your wholesalers more expensive than the online store?

Can I place a bulk order?

Why are your wholesalers not on sale too?

Range & Pricing

How can I get wholesale samples?

Can I click and collect wholesale stock?

My Point of Sale (POS) unit arrived damaged.

My wholesale stock arrived damaged.

I am missing some wholesale stock.

Where do I reorder my wholesale stock?

I want to change my wholesale order.

Orders & Logistics

Where do I sign up for wholesale?

How can I contact Kirri for support or inquiries?

Find a Stockist

Onboarding & Access

Where is the wholesale training video?

What are the benefits of becoming a wholesaler?

Training & Marketing

Wholesale

Do you offer corporate gifting?

Do you offer gift wrapping?

Can I receive fragrance samples before making a purchase?

Why are Kirri Discovery Sample Packs sprays instead of diffuser oils?

Gifting & Samples

Shipping Costs & Dispatch Schedule

Click & Collect

My order hasn’t arrived, what should I do?

Can I change my delivery address after I have ordered?

PO Boxes & Delivery Restrictions

Tracking and Delivery Issues

Can someone else collect the order on my behalf?

What if I can't come to the store the day my order is ready?

Is there a minimum spend for Click and Collect?

What are the cut-off dates for Christmas?

Do I need to sign for delivery?

Do you ship worldwide?

How much is shipping?

What days do you ship orders?

How long does standard delivery take?

What is freight protection?

Do I have to pay customs tax if I'm not in Australia?

What happens if my parcel is stolen or goes missing after delivery?

Where is my order? How can I track my parcel?

What happens if my order is lost or missing?

What if I can’t come to the store the day my order is ready?

What happens if I’m not home during the delivery?

Shipping and Click & Collect

I've received my order but there is an issue

I have ordered the wrong product

What is your returns policy?

What should I do if my order is damaged in transit?

I want to return my order

How can I return my order?

What items are returnable?

What items are non-refundable?

What are the refund options?

How do I ship back the items?

How soon will I get my refund?

What is the difference between a return and warranty claim?

Can I exchange my item?

What is your warranty policy for electric diffusers?

What items are under warranty?

I want to cancel my order

What is your return policy?

Can I return a gift I received?

Can I exchange a product I’ve used once?

Are delivery and return shipping costs refundable?

Can I return an online purchase to a Kirri store?

Missing or Damaged Items

Returns, Refunds, and Warranty

Kirri Discount Policy & Site-Wide Definition

Shipping and Returns Policy

Privacy Policy

Terms & Conditions

Cookies & Tracking

Policies

Shipping & Returns

How do Kirri select ingredients for its products?

How should I store my fragrance oils?

Why are some fragrances stronger than others?

Where are your scents created?

How long do oils last?

My scent sample is too strong

Do essential oils actually do anything?

What does orange oil do in a diffuser?

How long do oils last in the powered diffusers?

My Micro Oil bottles slightly vary in the amount that they are filled.

What is the difference between fragrance oils and essential oils?

Do essential oils really work for anxiety?

Can I order larger quantities of oil?

Do you use Synthetics Perfume?

What are your best selling fragrances?

Do essential oils heal?

What is the difference between oil categories?

What are pheromone perfumes?

How are Kirri's fragrances created?

Where do your oils come from?

What ingredients are in your oils?

Why has my fragrance oil changed colour?

Does your fragrance contain PFAS?

Can I use my own diffuser with Kirri's oils?

Are there phthalates in the fragrance oils?

Why is my oil bottle not full?

Fragrance Oils

Product Guides