Overview of Kirri loyalty tiers, spend thresholds, and the key perks at each level.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">We have 5 loyalty tiers: Signature, Platinum, Gold, Exclusive, and VIP.</span></p>

What are the different loyalty tiers?

Signature tier benefits: points multiplier, birthday gift, early access, and exclusive previews.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">The Signature tier benefits include: Exclusive discounts, Birthday reward, Reward expiry extension.</span></p><p><br></p>

What rewards do I get in the Signature tier?

Platinum tier perks: enhanced earn rates, special offers, and priority support.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">The Platinum tier benefits include: Exclusive discounts, Perfumers&apos; favorite sample pack (coming soon), Welcome reward on tier entry, Become a scenting party host (coming soon), Birthday reward, Reward expiry extension.</span></p><p><br></p>

What rewards do I get In the Platinum tier?

Gold tier benefits: bonus points, seasonal offers, and access to member-only drops.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">The Gold tier benefits include: Exclusive discounts, Sales preview, Free express shipping, Annual gift box (coming soon), Perfumers&apos; favorite sample pack (coming soon), Complimentary gift wrapping, Welcome reward on tier entry, Become a scenting party host (coming soon), New product access, Birthday reward, Reward expiry extension.</span></p><p><br></p>

What rewards do I get in the Gold tier?

Exclusive tier rewards: premium bonuses, limited releases, and concierge-level support.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">The Exclusive tier benefits include: Exclusive discounts, Sales preview, Free express shipping, Annual gift box, Perfumers&apos; favorite sample pack (coming soon), Exclusive in-store events (coming soon), Complimentary gift wrapping, Welcome reward on tier entry, Become a scenting party host (coming soon), Scent concierge, New product access, Birthday reward, Reward expiry extension.</span></p><p><br></p>

What rewards do I get in the Exclusive tier?

VIP rewards: top-tier points, event invitations, and first access to launches.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">The VIP tier benefits include: Exclusive discounts, Sales preview, Free express shipping, Annual gift box (coming soon), Perfumers&apos; favorite sample pack (coming soon), Exclusive in-store events (coming soon), Complimentary gift wrapping, Welcome reward on tier entry, Become a scenting party host (coming soon), Scent concierge, New product access, Birthday reward, Reward expiry extension, Scent styling by appointment (coming soon).</span></p><p><br></p>

What rewards do I get in the VIP tier?

Reward points expiry rules, activity windows, and how to keep your balance active.

<p>Your rewards will expire 12 months after they are issued.&#xA0;</p>

When do my rewards expire?

Annual qualification window, how progress is calculated, and when tiers refresh.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Loyalty program tiers are calculated based on the amount spent within a calendar year. You have until the 31st of December each year to reach the VIP tier.</span></p><p><br></p>

How long do I have to achieve a new loyalty tier?

Spend threshold, qualifying purchases, and tips to reach Signature faster.

<p>Our Signature tier is for customers who spend $0-$299 in one calendar year.&#xA0;</p>

How do I achieve the Signature tier?

Annual spend required for Platinum and how to track your progress.

<p>Our Platinum tier is for customers who spend $300-$749 in one calendar year.&#xA0;</p>

How do I achieve the Platinum tier?

Gold tier spend requirements and what purchases count towards qualification.

<p>Our Gold tier is for customers who spend $750-$1499 in one calendar year.&#xA0;</p>

How do I achieve the Gold tier?

Exclusive tier criteria and how invitations are determined.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Our Exclusive tier is reserved for customers who spend $1500-$2999 in a calendar year.</span></p>

How do I achieve the Exclusive tier?

VIP qualification thresholds and review timelines for top customers.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Our VIP tier is reserved for customers who spend $3000+ in a calendar year.</span></p>

How do I achieve the VIP tier?

Checklist to earn social rewards: connect account, public sharing, and processing timeframes.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Please contact us at <a target="_blank" data-stringify-link="mailto:help@houseofkirri.com" data-sk="tooltip_parent" href="mailto:help@houseofkirri.com" rel="noopener noreferrer" style=" text-decoration: none;" id="isPasted">help@houseofkirri.com</a> or call 1300 731 680 with your details, and our Customer Care Team will assist you. We are available from Monday to Friday, 9 am to 5 pm AEST.</span></p><p><br></p>

Why have I not received my Share on Facebook reward?

How to verify your follow, connect your account, and when points appear.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Please contact us at <a target="_blank" data-stringify-link="mailto:help@houseofkirri.com" data-sk="tooltip_parent" href="mailto:help@houseofkirri.com" rel="noopener noreferrer" style=" text-decoration: none;" id="isPasted">help@houseofkirri.com</a> or call 1300 731 680 with your Instagram username, and our Customer Care Team will assist you. We are available from Monday to Friday, 9 am to 5 pm AEST.</span></p><p><br></p>

Why have I not received my Follow on Instagram reward?

Ensure your like is public, linked to your account, and allow processing time.

Why have I not received my Like on Facebook reward?

Eligibility for signup bonus, verification steps, and common reasons rewards don’t apply.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">You will receive an email within 48 hours of signing up with your 10% discount code. If you have not received the code after 48 hours, please check your spam and junk folders.</span></p>

Why have I not received my Signup reward?

Why your tier may differ, how updates occur, and steps to request a review.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Please contact us at <a data-fr-linked="true" href="mailto:help@houseofkirri.com" id="isPasted">help@houseofkirri.com</a> or call us at 1300 731 680 to speak with our Customer Care Team, and they will be able to assist you. We are available any time from Monday to Friday, 9 am to 5 pm AEST.</span></p>

I am in the incorrect tier

Our Gold tier is reserved for customers who spend $750-$1499 in a calendar year.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Our Gold tier is reserved for customers who spend $750-$1499 in a calendar year.</span></p>

Our Platinum tier is reserved for customers who spend $300-$749 in a calendar year.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Our Platinum tier is reserved for customers who spend $300-$749 in a calendar year.</span></p>

Add your birthday 30+ days ahead; when rewards issue and how to fix issues.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">You must enter your birthday at least 30 days in advance to be rewarded. If you have done so and still haven&apos;t received your reward, please contact us at <a target="_blank" data-stringify-link="mailto:help@houseofkirri.com" data-sk="tooltip_parent" href="mailto:help@houseofkirri.com" rel="noopener noreferrer" style=" text-decoration: none;" id="isPasted">help@houseofkirri.com</a> or call 1300 731 680. We are available from Monday to Friday, 9 am to 5 pm AEST.</span></p>

Why have I not received my birthday reward?

Join our newsletter and social channels for new products, promotions, and free-shipping events.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Create an account and subscribe to our Scent Society emails for updates on new products, promotions, and free shipping offers.</span></p>

How can I find out about Kirri's sale promotions?

Need a hand? Tell us a little about what you need and our team will be in touch. We reply Monday to Friday, 9 AM – 5 PM AEST. Choosing the most relevant subject helps us get your request to the right specialist faster.

Kirri

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