Shipping rates, dispatch schedule, and why a signature may be required.

<p style="line-height: 1.5;"><style type="text/css" id="isPasted"></style><style type="text/css"></style><style type="text/css" id="isPasted"></style><style type="text/css"></style></p><article tabindex="-1" dir="auto" data-turn-id="8914c787-700e-49a2-8b58-7daff6c13df7" data-testid="conversation-turn-68" data-scroll-anchor="true" data-turn="assistant" id="isPasted"><div tabindex="-1"><div data-message-author-role="assistant" data-message-id="fd95c08b-5194-41af-bb78-7c5a2b3dbf89" dir="auto" data-message-model-slug="o3"><p data-start="43" data-end="229" id="isPasted" style="line-height: 1.5;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">We pack and send orders Monday to Friday from our Melbourne warehouse.</span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><br data-start="116" data-end="119">Shipping fees are applied automatically at checkout once your basket total and delivery address are confirmed.</span></p><p data-section-id="j12iht" data-start="236" data-end="265" style="line-height: 1.5;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><strong>Australia &amp; New Zealand</strong></span></p><ul data-start="267" data-end="648"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Express (1 &#x2013; 4 business days)<ul style="font-family: initial; font-size: initial;"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; line-height: 1.5;">Orders under $75 &#x2192; $12.50</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; line-height: 1.5;">Orders $75 and over &#x2192; FREE</li></ul></li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Standard (1 &#x2013; 7 business days)<ul style="font-family: initial; font-size: initial;"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; line-height: 1.5;">Orders under $75 &#x2192; $7.50</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; line-height: 1.5;">Orders $75 and over &#x2192; FREE</li></ul></li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Heavy parcels (5 kg +)<ul style="font-family: initial; font-size: initial;"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; line-height: 1.5;">Flat rate &#x2192; $18.00 (any order value)</li></ul></li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Discovery / Sample packs<ul style="font-family: initial; font-size: initial;"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; line-height: 1.5;">Flat rate &#x2192; $2.00 (any order value)</li></ul></li></ul><p data-section-id="g07irg" data-start="655" data-end="674" style="line-height: 1.5;"><strong>International</strong></p><ul data-start="676" data-end="792"><li style="font-size: 16px;">Tracked International<ul style="font-size: initial;"><li style="font-size: 16px; line-height: 1.5;">Orders under $200 AUD &#x2192; $50.00 AUD</li><li style="font-size: 16px; line-height: 1.5;">Orders $200 AUD and over &#x2192; FREE</li></ul></li></ul><p data-start="794" data-end="898" style="line-height: 1.5;">All prices are in AUD. International customers are responsible for any import duties or local taxes.</p><p data-start="900" data-end="985" style="line-height: 1.5;">Need help with your delivery? Email <a data-start="938" data-end="959" href="mailto:help@houseofkirri.com">help@houseofkirri.com,</a> we&#x2019;re here to assist.</p></div></div></article><p><br></p>

Shipping Costs & Dispatch Schedule

How to collect your order from our Port Melbourne warehouse.

<p style="line-height: 1.5;"><style type="text/css" id="isPasted"></style><style type="text/css"></style><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1"><strong>Is there a minimum spend for Click &amp; Collect?</strong></span></p><p style="line-height: 1.5;"><span data-sheets-root="1"><span data-sheets-root="1" id="isPasted">There is no minimum spend requirement for our Click and Collect service, giving you the freedom to shop for whatever meets your needs.</span><br></span></p><p style="line-height: 1.5;"><br></p><p style="line-height: 1.5;"><span data-sheets-root="1"><strong>Click &amp; Collect Address</strong></span></p><p style="line-height: 1.5;"><span data-sheets-root="1">You can collect your order at our Port Melbourne HQ:</span><span data-sheets-root="1"><strong>&#xA0;&#xA0;</strong><br><strong>Kirri Showroom &#xA0;</strong><br>10/600 Lorimer Street &#xA0;<br>Port Melbourne VIC 3207 &#xA0;<br>Monday to Friday, 9 AM &#x2013; 5 PM</span></p><p style="line-height: 1.5;"><span data-sheets-root="1"><br><strong>How it works:&#xA0;</strong><br>1. Select &quot;Click &amp; Collect&quot; at checkout. &#xA0;<br>2. You&#x2019;ll receive a pickup confirmation when your order is ready. &#xA0;<br>3. Bring your confirmation email and photo ID when you arrive.</span></p><p style="line-height: 1.5;"><br></p><p style="line-height: 1.5;"><strong>How will I know when my Click &amp; Collect order is ready?</strong></p><p style="line-height: 1.5;"><span data-sheets-root="1"><span data-sheets-root="1" id="isPasted">We will notify you via SMS or email as soon as your order is meticulously prepared for collection. You may pick it up from our Port Melbourne location between 9am and 5pm, Monday to Friday.</span><br><br>If you need to reschedule or have questions, contact us at&#xA0;</span><span data-sheets-root="1"><a href="mailto:help@houseofkirri.com">help@houseofkirri.com</a></span><span data-sheets-root="1"><br></span></p>

Click & Collect

How to track your parcel and what to do if something goes wrong with delivery.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1"><strong>If your order hasn&apos;t arrived, here&#x2019;s what to do:</strong><br>1. Check your tracking link (sent via email after dispatch).<br>2. Use the Australia Post&#xA0;</span><span data-sheets-root="1"><a href="https://auspost.com.au/mypost/track/search">tracking page</a></span><span data-sheets-root="1">&#xA0;or&#xA0;</span><span data-sheets-root="1"><a href="https://auspost.com.au/about-us/about-our-site/australia-post-app">Australia Post app</a></span><span data-sheets-root="1">&#xA0;for real-time updates.<br>3. Allow an extra day or two during busy periods.<br><br><strong>If your parcel is marked &#x201C;delivered&#x201D; but can&#x2019;t be found:</strong><br>- Check around your property or with neighbours.<br>- Look for a delivery slip or safe drop note.<br>- Contact Australia Post to lodge an enquiry.<br><br><strong>If it still can&#x2019;t be located:</strong><br>Email&#xA0;<a href="mailto:[help@houseofkirri.com">help@houseofkirri.com</a> with your order number and tracking link, we&#x2019;ll help investigate and resolve it for you.<br></span></p><p><br></p>

My order hasn’t arrived, what should I do?

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style></p><p dir="ltr" id="isPasted"><span style="text-decoration:none;">Once your order is placed, our warehouse team moves quickly to dispatch it, so we&#x2019;re unable to change the shipping address or delivery instructions after dispatch.</span></p><p dir="ltr"><span style="text-decoration:none;">Please note: We do not control courier delivery decisions once parcels leave our warehouse. All delivery updates must be managed directly with the courier.</span></p><p dir="ltr"><span style="text-decoration:none;">For Australian orders shipped via Australia Post, we recommend downloading the app:</span><span style="text-decoration:none;"><br></span><a href="https://auspost.com.au/about-us/about-our-site/australia-post-app" style="text-decoration:none;"><span style="text-decoration:underline;">https://auspost.com.au/about-us/about-our-site/australia-post-app</span></a></p><p dir="ltr"><span style="text-decoration:none;">From the app, you can:</span><span style="text-decoration:none;"><br></span><span style="text-decoration:none;">&#xA0;&#x2022; Redirect or update your delivery address</span><span style="text-decoration:none;"><br></span><span style="text-decoration:none;">&#xA0;&#x2022; Add delivery instructions or avoid safe drop</span><span style="text-decoration:none;"><br></span><span style="text-decoration:none;">&#xA0;&#x2022; Request signature on delivery</span><span style="text-decoration:none;"><br></span><span style="text-decoration:none;">&#xA0;&#x2022; Track your parcel in real time</span></p><p dir="ltr"><span style="text-decoration:none;">If your parcel is delivered unsafely, we recommend lodging feedback with Australia Post. Our team can assist with documentation if needed.</span></p><p><br></p>

Can I change my delivery address after I have ordered?

Where we can and can’t deliver, including PO Box and Parcel Locker info.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><style type="text/css" id="isPasted"></style><style type="text/css"></style></p><ul data-start="3763" data-end="3998" id="isPasted"><li data-start="3763" data-end="3840"><p data-start="3765" data-end="3840"><strong data-start="3765" data-end="3778">PO Boxes:</strong> Yes, we ship to PO Boxes across Australia via Australia Post.</p></li><li data-start="3841" data-end="3998"><p data-start="3843" data-end="3998"><strong data-start="3843" data-end="3881">Parcel Lockers &amp; third-party hubs:</strong> Currently, we do <strong data-start="3899" data-end="3906">not</strong> ship to Parcel Lockers or third-party collection hubs due to tracking and liability issues.</p></li></ul><p data-start="4000" data-end="4133">For secure delivery options, you can redirect your parcel to a nearby <strong data-start="4070" data-end="4085">Post Office</strong> or <strong data-start="4089" data-end="4106">Parcel Locker</strong> using the <strong data-start="4117" data-end="4132">AusPost app</strong>.</p><p><br></p>

PO Boxes & Delivery Restrictions

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><style type="text/css" id="isPasted"></style><style type="text/css"></style><strong>1. Track your order</strong>: Open the tracking link in your dispatch email or use the Australia Post app for real-time updates.</p><p><strong>2. Delayed or missing parcels</strong>: If your parcel hasn&#x2019;t arrived after the estimated delivery time:</p><ul style="font-size: initial;"><li style="font-size: 16px; line-height: 1.5;">Check with your neighbours or safe drop area.</li><li style="font-size: 16px; line-height: 1.5;">Lodge a missing parcel enquiry via the AusPost app or <a data-start="2468" data-end="2516" rel="noopener" target="_new">Australia Post website</a>.</li></ul><p><strong>3. Parcel marked &#x201C;delivered&#x201D; but not found</strong>: If you can&#x2019;t find your parcel after tracking shows it was delivered:</p><ul style="font-size: initial;"><li style="font-size: 16px; line-height: 1.5;">Contact Australia Post to report the issue.</li><li style="font-size: 16px; line-height: 1.5;">Email us with your order number and tracking link at <a data-start="2742" data-end="2795" rel="noopener">help@houseofkirri.com</a> &#x2014; we&#x2019;ll help resolve it.</li></ul><p data-start="2822" data-end="2965" style="line-height: 1.5;"><span style="font-size: 16px;"><strong>Stolen packages</strong>: We cannot cover theft after delivery, but we&#x2019;ll support you with any documentation needed for a claim with Australia Post.</span></p><p style="line-height: 1.5;"><span style="font-size: 16px;"><br></span></p><p><br></p>

Tracking and Delivery Issues

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Yes, we welcome the opportunity for someone else to collect your order on your behalf. Please forward the order collection notification to your chosen representative, who will present it upon collection at our office.</span></p>

Can someone else collect the order on my behalf?

<p>You are welcome to come at any time; we will hold the order for you for up to 7 days.</p>

What if I can't come to the store the day my order is ready?

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">There is no minimum spend requirement for our Click and Collect service, giving you the freedom to shop for whatever meets your needs.</span></p>

Is there a minimum spend for Click and Collect?

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">As we approach the festive season, we kindly remind you to consider our recommended shipping schedules to ensure your selections arrive in splendid time for Christmas celebrations. For deliveries across VIC, NSW, ACT, SA, and TAS, we suggest placing your orders by Tuesday, 19th December for Regular Post and by Thursday, 21st December for Express Post. For those in WA and NT, please secure your orders by Friday, 15th December for Regular Post and by Wednesday, 20th December for Express Post.<br><br>We understand the importance of timely gifting and encourage the use of Express delivery options during this peak period to enhance the promptness of your parcels. As always, while we strive for efficiency, the surge in seasonal demand may affect delivery times, and we recommend referring to the Australia Post website for the most accurate and up-to-date information.<br><br>We invite you to order with ample time, allowing you to enjoy a relaxed and delightful holiday season without the last-minute rush. Merry Christmas and thank you for choosing to celebrate with elegance.</span></p><p><br></p>

What are the cut-off dates for Christmas?

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">For deliveries facilitated via Australia Post Express, a signature will be required upon receipt. In instances where no one is available to sign, a notification card will be left, directing you to collect your parcel from the nearest post office. For standard deliveries through Couriers Please, parcels may be left in a safe location at the discretion of the courier.</span></p>

Do I need to sign for delivery?

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Kirri proudly offers international shipping, calculated at the checkout. Please note, due to specific regulations, the Element Diffuser is currently only available for shipment to the United States, with a refund issued for any orders outside this range</span></p>

Do you ship worldwide?

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Upon successful submission of your order, you will be greeted with a confirmation screen displaying your unique order number. Additionally, a confirmation email will be dispatched to the provided email address. Should you not receive it, we recommend checking your spam folder. For any discrepancies or if the confirmation email is not received, our Customer Care Team is readily available at 1300 731 680 or <a target="_blank" data-stringify-link="mailto:help@houseofkirri.com" data-sk="tooltip_parent" href="mailto:help@houseofkirri.com" rel="noopener noreferrer" style=" text-decoration: none;" id="isPasted">help@houseofkirri.com</a> during business hours from Monday to Friday.</span></p><p><br></p>

How do I know you've received my order?

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">We delight in offering free shipping on orders that exceed a certain threshold within Australia. Shipping rates are displayed during the checkout process. For international shipping inquiries, please contact our Customer Care Team at 1300 731 680 or <a target="_blank" data-stringify-link="mailto:help@houseofkirri.com" data-sk="tooltip_parent" href="mailto:help@houseofkirri.com" rel="noopener noreferrer" style=" text-decoration: none;" id="isPasted">help@houseofkirri.com</a>. Our team is available to assist you from Monday to Friday, 9 am to 5 pm AEST.</span></p><p><br></p>

How much is shipping?

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Orders are meticulously shipped on Mondays, Wednesdays, and Fridays, ensuring all products are dispatched promptly. Our dedicated manufacturing days are Tuesdays and Thursdays, enabling us to maintain optimal stock levels and manage shipments efficiently.</span></p>

What days do you ship orders?

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Delivery timeframes are provided as estimates only. Depending on your locale, standard delivery is expected within 2-7 business days, with extended times for regional and more remote locations. For any queries regarding delivery times or specifics about your order, please contact our dedicated Customer Care Team at 1300 731 680 or via email at <a target="_blank" data-stringify-link="mailto:help@houseofkirri.com" data-sk="tooltip_parent" href="mailto:help@houseofkirri.com" rel="noopener noreferrer" style=" text-decoration: none;" id="isPasted">help@houseofkirri.com</a>, available Monday through Friday from 9am to 5pm AEST.</span></p><p><br></p>

How long does standard delivery take?

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Freight protection provides additional assurance by covering any potential damages or losses incurred during transit. If an issue arises, we are committed to offering a replacement or a complete refund, ensuring your utmost satisfaction and confidence in your purchase. You can easily select this option at checkout.</span></p>

What is freight protection?

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">For international orders, customs duties may apply based on your country&apos;s regulations. These additional charges are the responsibility of the recipient. We recommend consulting your local customs authorities for detailed assessments related to customs duties. Please note, Kirri does not cover customs tax.</span></p>

Do I have to pay customs tax if I'm not in Australia?

Once a parcel is marked as “delivered” by Australia Post, responsibility transfers to the customer. As we are not insured for loss or theft after delivery, please: • Lodge a missing parcel enquiry via the AusPost app or website • Include your trackin

<p dir="ltr" id="isPasted"><span style="text-decoration:none;">Once a parcel is marked as &#x201C;delivered&#x201D; by Australia Post, responsibility transfers to the customer.</span></p><p dir="ltr"><span style="text-decoration:none;">As we are not insured for loss or theft after delivery, please:</span><span style="text-decoration:none;"><br></span><span style="text-decoration:none;">&#xA0;&#x2022; Lodge a missing parcel enquiry via the AusPost app or website</span><span style="text-decoration:none;"><br></span><span style="text-decoration:none;">&#xA0;&#x2022; Include your tracking number and relevant details</span><span style="text-decoration:none;"><br></span><span style="text-decoration:none;">&#xA0;&#x2022; Mention if you were away from home during the attempted delivery</span></p><p dir="ltr"><span style="text-decoration:none;">We&#x2019;re happy to assist with supporting documents for the claim, but resolution must be managed directly with the courier.</span></p><p dir="ltr"><span style="text-decoration:none;">To prevent issues in future, we recommend using the AusPost app to:</span><span style="text-decoration:none;"><br></span><span style="text-decoration:none;">&#xA0;&#x2022; Request a signature on delivery</span><span style="text-decoration:none;"><br></span><span style="text-decoration:none;">&#xA0;&#x2022; Avoid safe drop</span><span style="text-decoration:none;"><br></span><span style="text-decoration:none;">&#xA0;&#x2022; Redirect deliveries to a secure Post Office or Parcel Locker</span></p>

What happens if my parcel is stolen or goes missing after delivery?

Once your order has been dispatched, you will receive an email with your tracking number. You can track your order by visiting our website and entering your order number and registered email address. Alternatively, you can click here to check the sta

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Once your order has been dispatched, you will receive an email with your tracking number. You can track your order by visiting our website and entering your order number and registered email address. Alternatively, you can click here to check the status of your order directly.</span></p>

Where is my order? How can I track my parcel?

The initial shipping charge covers the cost of delivering your first subscription order. From your next subscription cycle onwards, shipping will be free if your order meets the minimum threshold, ensuring a seamless and cost-efficient experience for

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">The initial shipping charge covers the cost of delivering your first subscription order. From your next subscription cycle onwards, shipping will be free if your order meets the minimum threshold, ensuring a seamless and cost-efficient experience for our loyal customers.</span></p>

Why am I being charged shipping on my subscription?

Please file an inquiry with AusPost regarding your parcel. Once you receive confirmation that the parcel has been lost, kindly forward that confirmation to our help desk, and we will arrange for a replacement order to be dispatched.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Please file an inquiry with AusPost regarding your parcel. Once you receive confirmation that the parcel has been lost, kindly forward that confirmation to our help desk, and we will arrange for a replacement order to be dispatched.</span></p>

What happens if my order is lost or missing?

We will graciously hold your order for up to 7 days, providing you with flexibility to collect your purchase at your convenience.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">We will graciously hold your order for up to 7 days, providing you with flexibility to collect your purchase at your convenience.</span></p>

What if I can’t come to the store the day my order is ready?

Unless you have requested a signature upon delivery, your parcel will be left in a safe location at the delivery site.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Unless you have requested a signature upon delivery, your parcel will be left in a safe location at the delivery site.</span></p>

What happens if I’m not home during the delivery?

Need a hand? Tell us a little about what you need and our team will be in touch. We reply Monday to Friday, 9 AM – 5 PM AEST. Choosing the most relevant subject helps us get your request to the right specialist faster.

Kirri

All about delivery timelines, lost or missing parcels, click‑&‑collect options, PO‑box policies, and international shipping.

Shipping and Click & Collect

Shipping & Returns

How do I place an order with Kirri?

Which payment methods do you accept?

Where’s my order confirmation or tax invoice?

How do I track my order?

Can I change or cancel my order after checkout?

Why was I asked for ID and how is it stored?

An item is missing or my parcel was tampered with—what now?

Orders & Payments

How do I create, modify, or delete an account with Kirri?

How do I reset my password?

How does the Kirri Subscription work?

How do I sign up for a subscription?

Can I modify my subscription?

How to update my shipping address or payment details?

How do I know when my next subscription order will arrive?

How do I cancel my subscription?

What happens after my 12-month subscription ends?

Accounts & Subscriptions

What products can be custom labelled?

What is the turn around time of the custom labels?

Can I click and collect my custom label order?

What colour label will my custom labelled product be?

What colour packaging will my custom labelled product be in?

How many characters can my name be?

How many characters can my message be?

Can I set up a subscription to a custom labelled product?

Can I customize the packaging?

Private Label & Co-Branding

Are all products a part of the wholesale range?

What oils are in the wholesale range?

What diffusers are in the wholesale range?

What room sprays are in the wholesale range?

What travel sprays are in the wholesale range?

What reed diffusers are in the wholesale range?

What candles are in the wholesale range?

Will the iconic wholesale product range sell out?

Will your wholesale range be expanding?

What diffuser options does Kirri offer for larger spaces?

What is the minimum wholesale order?

What is your wholesale pricing?

Why are your wholesalers more expensive than the online store?

Can I place a bulk order?

Why are your wholesalers not on sale too?

Range & Pricing

How can I get wholesale samples?

Can I click and collect wholesale stock?

My Point of Sale (POS) unit arrived damaged.

My wholesale stock arrived damaged.

I am missing some wholesale stock.

Where do I reorder my wholesale stock?

I want to change my wholesale order.

Orders & Logistics

Where do I sign up for wholesale?

Contact wholesale support

Find a Stockist

Onboarding & Access

Where is the wholesale training video?

What are the benefits of becoming a wholesaler?

Training & Marketing

Wholesale

Do you offer corporate gifting?

Do you offer gift wrapping?

Can I receive fragrance samples before making a purchase?

Why are Kirri Discovery Sample Packs sprays instead of diffuser oils?

Gifting & Samples

What are the different loyalty tiers?

What rewards do I get in the Signature tier?

What rewards do I get In the Platinum tier?

What rewards do I get in the Gold tier?

What rewards do I get in the Exclusive tier?

What rewards do I get in the VIP tier?

When do my rewards expire?

How long do I have to achieve a new loyalty tier?

How do I achieve the Signature tier?

How do I achieve the Platinum tier?

How do I achieve the Gold tier?

How do I achieve the Exclusive tier?

How do I achieve the VIP tier?

Why have I not received my Share on Facebook reward?

Why have I not received my Follow on Instagram reward?

Why have I not received my Like on Facebook reward?

Why have I not received my Signup reward?

I am in the incorrect tier

What does a store wide sale mean?

Why have I not received my birthday reward?

How can I find out about Kirri's sale promotions?

What does a store-wide sale mean?

Discounts & Loyalty

Orders & Account

I've received my order but there is an issue

I have ordered the wrong product

What is your returns policy?

What should I do if my order is damaged in transit?

I want to return my order

How can I return my order?

What items are returnable?

What items are non-refundable?

What are the refund options?

How do I ship back the items?

How soon will I get my refund?

What is the difference between a return and warranty claim?

Can I exchange my item?

What is your warranty policy for electric diffusers?

What items are under warranty?

I want to cancel my order

What is your return policy?

Can I return a gift I received?

Can I exchange a product I’ve used once?

Are delivery and return shipping costs refundable?

Can I return an online purchase to a Kirri store?

Missing or Damaged Items

Returns, Refunds, and Warranty

Kirri Discount Policy & Site-Wide Definition

Shipping and Returns Policy

Privacy Policy

Terms & Conditions

Policies

How do Kirri select ingredients for its products?

How should I store my fragrance oils?

Why are some fragrances stronger than others?

Where are your scents created?

How long do oils last?

My scent sample is too strong

Do essential oils actually do anything?

What does orange oil do in a diffuser?

How long do oils last in the powered diffusers?

My Micro Oil bottles slightly vary in the amount that they are filled.

What is the difference between fragrance oils and essential oils?

Do essential oils really work for anxiety?

Can I order larger quantities of oil?

Do you use Synthetics Perfume?

What are your best selling fragrances?

Do essential oils heal?

What is the difference between oil categories?

What are pheromone perfumes?

How are Kirri's fragrances created?

Where do your oils come from?

What ingredients are in your oils?

Fragrance Oils

Product Guides