Shipping rates for Australia and overseas, when we dispatch from Melbourne, and when a signature may be required.

<p style="line-height: 1.5;"><style type="text/css" id="isPasted"></style><style type="text/css"></style><style type="text/css" id="isPasted"></style><style type="text/css"></style></p><article tabindex="-1" dir="auto" data-turn-id="8914c787-700e-49a2-8b58-7daff6c13df7" data-testid="conversation-turn-68" data-scroll-anchor="true" data-turn="assistant" id="isPasted"><div tabindex="-1"><div data-message-author-role="assistant" data-message-id="fd95c08b-5194-41af-bb78-7c5a2b3dbf89" dir="auto" data-message-model-slug="o3"><p data-start="43" data-end="229" id="isPasted" style="line-height: 1.5;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">We pack and send orders Monday to Friday from our Melbourne warehouse.</span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><br data-start="116" data-end="119">Shipping fees are applied automatically at checkout once your basket total and delivery address are confirmed.</span></p><p data-section-id="j12iht" data-start="236" data-end="265" style="line-height: 1.5;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><strong>Australia &amp; New Zealand</strong></span></p><ul data-start="267" data-end="648"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Express (1 &#x2013; 4 business days)<ul style="font-family: initial; font-size: initial;"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; line-height: 1.5;">Orders under $75 &#x2192; $12.50</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; line-height: 1.5;">Orders $75 and over &#x2192; FREE</li></ul></li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Standard (1 &#x2013; 7 business days)<ul style="font-family: initial; font-size: initial;"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; line-height: 1.5;">Orders under $75 &#x2192; $7.50</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; line-height: 1.5;">Orders $75 and over &#x2192; FREE</li></ul></li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Heavy parcels (5 kg +)<ul style="font-family: initial; font-size: initial;"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; line-height: 1.5;">Flat rate &#x2192; $18.00 (any order value)</li></ul></li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Discovery / Sample packs<ul style="font-family: initial; font-size: initial;"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; line-height: 1.5;">Flat rate &#x2192; $2.00 (any order value)</li></ul></li></ul><p data-section-id="g07irg" data-start="655" data-end="674" style="line-height: 1.5;"><strong>International</strong></p><ul data-start="676" data-end="792"><li style="font-size: 16px;">Tracked International<ul style="font-size: initial;"><li style="font-size: 16px; line-height: 1.5;">Orders under $200 AUD &#x2192; $50.00 AUD</li><li style="font-size: 16px; line-height: 1.5;">Orders $200 AUD and over &#x2192; FREE</li></ul></li></ul><p data-start="794" data-end="898" style="line-height: 1.5;">All prices are in AUD. International customers are responsible for any import duties or local taxes.</p><p data-start="900" data-end="985" style="line-height: 1.5;">Need help with your delivery? Email <a data-start="938" data-end="959" href="mailto:help@houseofkirri.com">help@houseofkirri.com,</a> we&#x2019;re here to assist.</p></div></div></article><p><br></p>

Shipping Costs & Dispatch Schedule

When we can still update your delivery address, and how to request changes or use the AusPost app after dispatch.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style></p><p dir="ltr" id="isPasted"><span style="text-decoration:none;">Once your order is placed, our warehouse team moves quickly to dispatch it, so we&#x2019;re unable to change the shipping address or delivery instructions after dispatch.</span></p><p dir="ltr"><span style="text-decoration:none;">Please note: We do not control courier delivery decisions once parcels leave our warehouse. All delivery updates must be managed directly with the courier.</span></p><p dir="ltr"><span style="text-decoration:none;">For Australian orders shipped via Australia Post, we recommend downloading the app:</span><span style="text-decoration:none;"><br></span><a href="https://auspost.com.au/about-us/about-our-site/australia-post-app" style="text-decoration:none;"><span style="text-decoration:underline;">https://auspost.com.au/about-us/about-our-site/australia-post-app</span></a></p><p dir="ltr"><span style="text-decoration:none;">From the app, you can:</span><span style="text-decoration:none;"><br></span><span style="text-decoration:none;">&#xA0;&#x2022; Redirect or update your delivery address</span><span style="text-decoration:none;"><br></span><span style="text-decoration:none;">&#xA0;&#x2022; Add delivery instructions or avoid safe drop</span><span style="text-decoration:none;"><br></span><span style="text-decoration:none;">&#xA0;&#x2022; Request signature on delivery</span><span style="text-decoration:none;"><br></span><span style="text-decoration:none;">&#xA0;&#x2022; Track your parcel in real time</span></p><p dir="ltr"><span style="text-decoration:none;">If your parcel is delivered unsafely, we recommend lodging feedback with Australia Post. Our team can assist with documentation if needed.</span></p><p><br></p>

Can I change my delivery address after I have ordered?

How Click & Collect works at our Port Melbourne warehouse, including pickup timing, location, and what to bring on the day.

<p style="line-height: 1.5;"><style type="text/css" id="isPasted"></style><style type="text/css"></style><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1"><strong>Is there a minimum spend for Click &amp; Collect?</strong></span></p><p style="line-height: 1.5;"><span data-sheets-root="1"><span data-sheets-root="1" id="isPasted">There is no minimum spend requirement for our Click and Collect service, giving you the freedom to shop for whatever meets your needs.</span></span></p><p style="line-height: 1.5;"><span data-sheets-root="1"><br></span></p><p style="line-height: 1.5;"><span data-sheets-root="1"><strong>Click &amp; Collect Address</strong></span></p><p style="line-height: 1.5;"><span data-sheets-root="1">You can collect your order at our Port Melbourne HQ:</span><span data-sheets-root="1"><strong>&#xA0;&#xA0;</strong></span></p><p style="line-height: 1.5;"><span data-sheets-root="1"><br><strong>Kirri Showroom &#xA0;</strong><br>10/600 Lorimer Street &#xA0;<br>Port Melbourne VIC 3207 &#xA0;<br>Monday to Friday, 9 AM &#x2013; 5 PM</span></p><p style="line-height: 1.5;"><span data-sheets-root="1"><br><strong>How it works:&#xA0;</strong><br>1. Select &quot;Click &amp; Collect&quot; at checkout. &#xA0;<br>2. You&#x2019;ll receive a pickup confirmation when your order is ready. &#xA0;<br>3. Bring your confirmation email and photo ID when you arrive.</span></p><p style="line-height: 1.5;"><br></p><p style="line-height: 1.5;"><strong>How will I know when my Click &amp; Collect order is ready?</strong></p><p style="line-height: 1.5;"><span data-sheets-root="1"><span data-sheets-root="1" id="isPasted">We will notify you via SMS or email as soon as your order is meticulously prepared for collection. You may pick it up from our Port Melbourne location between 9am and 5pm, Monday to Friday.</span><br><br></span></p><p style="line-height: 1.5;" id="isPasted"><strong>How will I know when my Click &amp; Collect order is ready?</strong></p><p style="line-height: 1.5;"><span data-sheets-root="1"><span data-sheets-root="1" id="isPasted">Yes, we welcome the opportunity for someone else to collect your order on your behalf. Please forward the order collection notification to your chosen representative, who will present it upon collection at our office.</span></span></p><p style="line-height: 1.5;"><br></p><p style="line-height: 1.5;"><span data-sheets-root="1"><span data-sheets-root="1"><span data-sheets-root="1" id="isPasted">If you need to reschedule or have questions, contact us at&#xA0;</span><span data-sheets-root="1"><a href="mailto:help@houseofkirri.com">help@houseofkirri.com</a></span></span></span><span data-sheets-root="1"><br></span></p>

Click & Collect - address, timing, and collection rules

Where we can and can’t deliver, including PO Boxes, Parcel Lockers, and courier-specific restrictions.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><style type="text/css" id="isPasted"></style><style type="text/css"></style></p><ul data-start="3763" data-end="3998" id="isPasted"><li data-start="3763" data-end="3840"><p data-start="3765" data-end="3840"><strong data-start="3765" data-end="3778">PO Boxes:</strong> Yes, we ship to PO Boxes across Australia via Australia Post.</p></li><li data-start="3841" data-end="3998"><p data-start="3843" data-end="3998"><strong data-start="3843" data-end="3881">Parcel Lockers &amp; third-party hubs:</strong> Currently, we do <strong data-start="3899" data-end="3906">not</strong> ship to Parcel Lockers or third-party collection hubs due to tracking and liability issues.</p></li></ul><p data-start="4000" data-end="4133">For secure delivery options, you can redirect your parcel to a nearby <strong data-start="4070" data-end="4085">Post Office</strong> or <strong data-start="4089" data-end="4106">Parcel Locker</strong> using the <strong data-start="4117" data-end="4132">AusPost app</strong>.</p><p><br></p>

PO Boxes & Delivery Restrictions

When customs duties may apply for international orders and why any local taxes are the responsibility of the recipient.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style></p><p><strong>Do you ship worldwide?</strong></p><p><span data-sheets-root="1">Kirri proudly offers international shipping, calculated at the checkout! For information regarding shipping costs and dispatch schedule, please check our FAQ article on <a href="https://kirri.gorgias.help/en-US/shipping-costs-and-dispatch-schedule-1276935" target="_blank" rel="noopener noreferrer">Shipping Costs &amp; Dispatch Schedule</a>.</span></p><p><br></p><p><span data-sheets-root="1"><strong>Do I have to pay customs tax if I&#x2019;m not in Australia?&#xA0;</strong></span></p><p><span data-sheets-root="1"><span data-sheets-root="1" id="isPasted">For international orders, customs duties may apply based on your country&apos;s regulations. These additional charges are the responsibility of the recipient. We recommend consulting your local customs authorities for detailed assessments related to customs duties. Please note, Kirri does not cover customs tax.</span></span></p>

International shipping and customs duties

How to track your parcel, understand common AusPost statuses, and what to do if something goes wrong with delivery.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><style type="text/css" id="isPasted"></style><style type="text/css"></style><strong>1. Track your order</strong>: Open the tracking link in your dispatch email or use the Australia Post app for real-time updates.</p><p><strong>2. Delayed or missing parcels</strong>: If your parcel hasn&#x2019;t arrived after the estimated delivery time:</p><ul style="font-size: initial;"><li style="font-size: 16px; line-height: 1.5;">Check with your neighbours or safe drop area.</li><li style="font-size: 16px; line-height: 1.5;">Lodge a missing parcel enquiry via the AusPost app or <a data-start="2468" data-end="2516" rel="noopener" target="_new">Australia Post website</a>.</li></ul><p><strong>3. Parcel marked &#x201C;delivered&#x201D; but not found</strong>: If you can&#x2019;t find your parcel after tracking shows it was delivered:</p><ul style="font-size: initial;"><li style="font-size: 16px; line-height: 1.5;">Contact Australia Post to report the issue.</li><li style="font-size: 16px; line-height: 1.5;">Email us with your order number and tracking link at <a data-start="2742" data-end="2795" rel="noopener">help@houseofkirri.com</a> &#x2014; we&#x2019;ll help resolve it.</li></ul><p data-start="2822" data-end="2965" style="line-height: 1.5;"><span style="font-size: 16px;"><strong>Stolen packages</strong>: We cannot cover theft after delivery, but we&#x2019;ll support you with any documentation needed for a claim with Australia Post.</span></p><p data-start="2822" data-end="2965" style="line-height: 1.5;"><br></p><p style="line-height: 1.5;"><span style="font-size: 16px;"><span data-sheets-root="1" id="isPasted"><strong>If your order hasn&apos;t arrived, here&#x2019;s what to do:</strong><br>1. Check your tracking link (sent via email after dispatch).<br>2. Use the Australia Post </span><span data-sheets-root="1"><a href="https://auspost.com.au/mypost/track/search">tracking page</a></span><span data-sheets-root="1"> or </span><span data-sheets-root="1"><a href="https://auspost.com.au/about-us/about-our-site/australia-post-app">Australia Post app</a></span><span data-sheets-root="1"> for real-time updates.<br>3. Allow an extra day or two during busy periods.<br><br><strong>If your parcel is marked &#x201C;delivered&#x201D; but can&#x2019;t be found:</strong><br>- Check around your property or with neighbours.<br>- Look for a delivery slip or safe drop note.<br>- Contact Australia Post to lodge an enquiry.<br><br><strong>If it still can&#x2019;t be located:</strong><br>Email <a href="mailto:[help@houseofkirri.com">help@houseofkirri.com</a> with your order number and tracking link, we&#x2019;ll help investigate and resolve it for you.</span><br></span></p><p><br></p>

Tracking and Delivery Issues

Suggested Christmas order cut offs for each state, plus tips for choosing Express Post so gifts arrive in time for the holidays.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">As we approach the festive season, we kindly remind you to consider our recommended shipping schedules to ensure your selections arrive in splendid time for Christmas celebrations. For deliveries across VIC, NSW, ACT, SA, and TAS, we suggest placing your orders by Tuesday, 19th December for Regular Post and by Thursday, 21st December for Express Post. For those in WA and NT, please secure your orders by Friday, 15th December for Regular Post and by Wednesday, 20th December for Express Post.<br><br>We understand the importance of timely gifting and encourage the use of Express delivery options during this peak period to enhance the promptness of your parcels. As always, while we strive for efficiency, the surge in seasonal demand may affect delivery times, and we recommend referring to the Australia Post website for the most accurate and up-to-date information.<br><br>We invite you to order with ample time, allowing you to enjoy a relaxed and delightful holiday season without the last-minute rush. Merry Christmas and thank you for choosing to celebrate with elegance.</span></p><p><br></p>

What are the cut-off dates for Christmas?

What freight protection covers during transit and how it helps with quick replacements or refunds if something goes wrong.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Freight protection provides additional assurance by covering any potential damages or losses incurred during transit. If an issue arises, we are committed to offering a replacement or a complete refund, ensuring your utmost satisfaction and confidence in your purchase. You can easily select this option at checkout.</span></p>

What is freight protection?

Please file an inquiry with AusPost regarding your parcel. Once you receive confirmation that the parcel has been lost, kindly forward that confirmation to our help desk, and we will arrange for a replacement order to be dispatched.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Please file an inquiry with AusPost regarding your parcel. Once you receive confirmation that the parcel has been lost, kindly forward that confirmation to our help desk, and we will arrange for a replacement order to be dispatched.</span></p>

What happens if my order is lost or missing?

Need a hand? Tell us a little about what you need and our team will be in touch. We reply Monday to Friday, 9 AM – 5 PM AEST. Choosing the most relevant subject helps us get your request to the right specialist faster.

Kirri

All about delivery timelines, lost or missing parcels, click‑&‑collect options, PO‑box policies, and international shipping.

Shipping and Click & Collect

Shipping & Returns

How do I place an order with Kirri?

Which payment methods do you accept?

Where’s my order confirmation or tax invoice?

How do I track my order?

Can I change or cancel my order after checkout?

Why was I asked for ID and how is it stored?

An item is missing or my parcel was tampered with—what now?

How do I know you've received my order?

Orders & Payments

How do I create, modify, or delete an account with Kirri?

How do I reset my password?

How does the Kirri Subscription work?

How do I sign up for a subscription?

Can I modify my subscription?

How to update my shipping address or payment details?

How do I know when my next subscription order will arrive?

How do I cancel my subscription?

What happens after my 12-month subscription ends?

Why am I being charged shipping on my subscription?

Accounts & Subscriptions

What products can be custom labelled?

What is the turn around time of the custom labels?

Can I click and collect my custom label order?

Can I customize the packaging?

Private Label & Co-Branding

Are all products a part of the wholesale range?

What oils are in the wholesale range?

What diffusers are in the wholesale range?

What room sprays are in the wholesale range?

What travel sprays are in the wholesale range?

What reed diffusers are in the wholesale range?

What candles are in the wholesale range?

Will the iconic wholesale product range sell out?

Will your wholesale range be expanding?

What diffuser options does Kirri offer for larger spaces?

What is the minimum wholesale order?

What is your wholesale pricing?

Why are your wholesalers more expensive than the online store?

Can I place a bulk order?

Why are your wholesalers not on sale too?

Range & Pricing

How can I get wholesale samples?

Can I click and collect wholesale stock?

My Point of Sale (POS) unit arrived damaged.

My wholesale stock arrived damaged.

I am missing some wholesale stock.

Where do I reorder my wholesale stock?

I want to change my wholesale order.

Orders & Logistics

Where do I sign up for wholesale?

How can I contact Kirri for support or inquiries?

Find a Stockist

Onboarding & Access

Where is the wholesale training video?

What are the benefits of becoming a wholesaler?

Training & Marketing

Wholesale

Do you offer corporate gifting?

Do you offer gift wrapping?

Can I receive fragrance samples before making a purchase?

Why are Kirri Discovery Sample Packs sprays instead of diffuser oils?

Gifting & Samples

What are the different loyalty tiers?

What rewards do I get in the Signature tier?

What rewards do I get In the Platinum tier?

What rewards do I get in the Gold tier?

What rewards do I get in the Exclusive tier?

What rewards do I get in the VIP tier?

When do my rewards expire?

How long do I have to achieve a new loyalty tier?

How do I achieve the Signature tier?

How do I achieve the Platinum tier?

How do I achieve the Gold tier?

How do I achieve the Exclusive tier?

How do I achieve the VIP tier?

Why have I not received my Share on Facebook reward?

Why have I not received my Follow on Instagram reward?

Why have I not received my Like on Facebook reward?

Why have I not received my Signup reward?

I am in the incorrect tier

Why have I not received my birthday reward?

How can I find out about Kirri's sale promotions?

Discounts & Loyalty

Orders & Account

I have received my order but there is an issue

Warranty: electric diffusers and items under warranty

Returns and refunds: policy and how to start

Missing or damaged items: what to do next

Returns, Refunds, and Warranty

Kirri Discount Policy & Site-Wide Definition

Shipping and Returns Policy

Privacy Policy

Terms & Conditions

Cookies & Tracking

Policies

How do Kirri select ingredients for its products?

How should I store my fragrance oils?

Why are some fragrances stronger than others?

Where are your scents created?

How long do oils last?

My scent sample is too strong

Do essential oils actually do anything?

What does orange oil do in a diffuser?

How long do oils last in the powered diffusers?

My Micro Oil bottles slightly vary in the amount that they are filled.

What is the difference between fragrance oils and essential oils?

Do essential oils really work for anxiety?

Can I order larger quantities of oil?

Do you use Synthetics Perfume?

What are your best selling fragrances?

Do essential oils heal?

What is the difference between oil categories?

What are pheromone perfumes?

How are Kirri's fragrances created?

Where do your oils come from?

What ingredients are in your oils?

Why has my fragrance oil changed colour?

Does your fragrance contain PFAS?

Can I use my own diffuser with Kirri's oils?

Are there phthalates in the fragrance oils?

Why is my oil bottle not full?

What happened to the white and beige labels?

What is the designer range of oils?

Who created the designer range of oils?

What are the key current trends in the area of home fragrances/scents

How important do you think it is to address an open home for inspection with a signature fragrance?