Can I change my delivery address after I have ordered?Updated 13 days ago

We begin the handling and packing processes as soon as your order is placed, so please let us know as soon as possible if you need to update your delivery address.

If your order hasn't shipped yet, contact our Customer Care Team at 1300 731 680 (Monday to Friday, 9am to 5pm AEST) or email [email protected] and we can update the shipping address for you directly.

Once your order has shipped, we're no longer able to change the delivery address ourselves, and we do not control courier delivery decisions once parcels leave our warehouse. For Australian orders shipped via Australia Post, you can arrange this directly using the Australia Post app: https://auspost.com.au/about-us/about-our-site/australia-post-app

From the app, you can:

• Redirect or update your delivery address

• Add delivery instructions or avoid safe drop

• Request signature on delivery

• Track your parcel in real time

If your parcel is delivered unsafely, we recommend lodging feedback with Australia Post. Our team can assist with documentation if needed.