Tracking and Delivery IssuesUpdated a month ago

1. Track your order: Open the tracking link in your dispatch email or use the Australia Post app for real-time updates.

2. Delayed or missing parcels: If your parcel hasn’t arrived after the estimated delivery time:

• Check with your neighbours or safe drop area.
• Lodge a missing parcel enquiry via the AusPost app or Australia Post website.

3. Parcel marked “delivered” but not found: If you can’t find your parcel after tracking shows it was delivered:

• Contact Australia Post to report the issue.
• Email us with your order number and tracking link at [email protected] — we’ll help resolve it.

Stolen packages: We cannot cover theft after delivery, but we’ll support you with any documentation needed for a claim with Australia Post.

If your order hasn't arrived, here’s what to do:
1. Check your tracking link (sent via email after dispatch).
2. Use the Australia Post tracking page or Australia Post app for real-time updates.
3. Allow an extra day or two during busy periods.

If your parcel is marked “delivered” but can’t be found:
- Check around your property or with neighbours.
- Look for a delivery slip or safe drop note.
- Contact Australia Post to lodge an enquiry.

If it still can’t be located:
Email [email protected] with your order number and tracking link, we’ll help investigate and resolve it for you.