Something not quite right with your order? Start here for guidance on returns, refunds, missing items, and warranty claims.

We are sorry to hear something is not as expected. This page will help you work out the fastest way to get it resolved.Please choose the situation that best describes what has happened.<hr data-start="445" data-end="448"><h3 data-start="450" data-end="510" id="1-i-have-changed-my-mind-or-ordered-the-wrong-product">1. I have changed my mind or ordered the wrong product</h3>If you ordered the wrong item, do not love the scent, or simply changed your mind, this is usually handled as a return or exchange.See: Returns and refunds: policy and how to startYou will find information on:<ul data-start="737" data-end="854"><li data-start="737" data-end="767">Which items are returnable</li><li data-start="768" data-end="794">Time frame for returns</li><li data-start="795" data-end="822">How to request a return</li><li data-start="823" data-end="854">Refund and exchange options</li></ul><hr data-start="856" data-end="859"><h3 data-start="861" data-end="915" id="2-something-is-missing-or-damaged-in-the-parcel">2. Something is missing or damaged in the parcel</h3>If an item is missing, broken, leaking, or the packaging looks tampered with, we treat this as a missing or damaged items issue.See: Missing or damaged items: what to do nextYou will find:<ul data-start="1121" data-end="1269"><li data-start="1121" data-end="1160">What photos and information we need</li><li data-start="1161" data-end="1216">How our warehouse footage is used to verify packing</li><li data-start="1217" data-end="1269">How we resolve genuine packing or transit issues</li></ul><hr data-start="1271" data-end="1274"><h3 data-start="1276" data-end="1329" id="3-my-electric-diffuser-is-not-working-properly">3. My electric diffuser is not working properly</h3>If your electric diffuser is not turning on, not diffusing, or behaving unusually, this may be solved with troubleshooting or may be eligible for a warranty claim.Start with the troubleshooting article:<ul data-start="1546" data-end="1613"><li data-start="1546" data-end="1613">My Kirri diffuser is not working properly, what should I do</li></ul>If the diffuser still does not work after those steps, see:<ul data-start="1677" data-end="1738"><li data-start="1677" data-end="1738">Warranty: electric diffusers and items under warranty</li></ul><hr data-start="1740" data-end="1743"><h3 data-start="1745" data-end="1794" id="4-i-am-still-not-sure-which-option-applies">4. I am still not sure which option applies</h3>If your situation does not clearly fit one of the above, contact us and we will guide you.<ul data-start="1888" data-end="2008"><li data-start="1888" data-end="1924">Email: <a data-start="1899" data-end="1920" rel="noopener">help@houseofkirri.com</a></li><li data-start="1925" data-end="2008">Include: order number, photos if relevant, and a short description of the issue</li></ul>We will advise whether it should be treated as a return, a missing or damaged claim, or a warranty claim.

I have received my order but there is an issue

Twelve month warranty coverage for electric diffusers and other eligible items, including troubleshooting steps and how to submit a claim.

<h3 data-start="6469" data-end="6505" id="isPasted">What is covered under warranty</h3>Kirri offers a 12 month warranty on electric diffusers from the date of dispatch.The warranty covers:<ul data-start="6616" data-end="6731"><li data-start="6616" data-end="6661" style="font-size: 16px;">Manufacturing faults in the diffuser unit</li><li data-start="6662" data-end="6731" style="font-size: 16px;">Internal component failures that occur under normal household use</li></ul>It does not cover:<ul data-start="6753" data-end="6928"><li data-start="6753" data-end="6791" style="font-size: 16px;">Accidental damage, drops or impact</li><li data-start="6792" data-end="6847" style="font-size: 16px;">Damage from incorrect voltage or non Kirri adaptors</li><li data-start="6848" data-end="6903" style="font-size: 16px;">Damage caused by using non Kirri fragrance products</li><li data-start="6904" data-end="6928" style="font-size: 16px;">Normal wear and tear</li></ul>Other products may have limited warranty coverage. If you are unsure, contact <a data-start="7010" data-end="7031" rel="noopener">help@houseofkirri.com</a> with your order number and the product in question.<hr data-start="7087" data-end="7090"><h3 data-start="7092" data-end="7153" id="step-1-troubleshoot-before-submitting-a-warranty-claim">Step 1: Troubleshoot before submitting a warranty claim</h3>Many diffuser issues can be resolved with a few simple checks.Before submitting a claim, please follow the steps in:<ul data-start="7275" data-end="7340"><li data-start="7275" data-end="7340" style="font-size: 16px;">My Kirri diffuser is not working properly, what should I do</li></ul>This includes:<ul data-start="7358" data-end="7628"><li data-start="7358" data-end="7439" style="font-size: 16px;">Checking the power source and ensuring you are using the supplied adaptor</li><li data-start="7440" data-end="7502" style="font-size: 16px;">Trying the spare connector included with your diffuser</li><li data-start="7503" data-end="7553" style="font-size: 16px;">Ensuring the fragrance pipe is properly seated</li><li data-start="7554" data-end="7628" style="font-size: 16px;">Running cleaning solution through the nozzle to clear any build up</li></ul>If the diffuser still does not work after these steps, you may be eligible for a warranty claim.<hr data-start="7728" data-end="7731"><h3 data-start="7733" data-end="7774" id="step-2-submitting-a-warranty-claim">Step 2: Submitting a warranty claim</h3>To submit a warranty request:<ol data-start="7807" data-end="8191"><li data-start="7807" data-end="7916" style="font-size: 16px;">Complete the Kirri Warranty Form<ul data-start="7852" data-end="7916" style="font-size: initial;"><li data-start="7852" data-end="7916" style="font-size: 16px;">Available at: <a data-start="7870" data-end="7912" rel="noopener noreferrer" target="_blank" href="https://houseofkirri.com.au/pages/warranty">https://houseofkirri.com.au/pages/warranty</a></li></ul></li><li data-start="7917" data-end="8130" style="font-size: 16px;">Provide the following:<ul data-start="7948" data-end="8130" style="font-size: initial;"><li data-start="7948" data-end="7994" style="font-size: 16px;">Your order number or proof of purchase</li><li data-start="7998" data-end="8032" style="font-size: 16px;">The model of your diffuser</li><li data-start="8036" data-end="8072" style="font-size: 16px;">A clear description of the issue</li><li data-start="8076" data-end="8130" style="font-size: 16px;">Photos or a short video of the problem if possible</li></ul></li><li data-start="8131" data-end="8191" style="font-size: 16px;">Confirm that you have completed the troubleshooting steps</li></ol>Our team will review your claim and may contact you for further information if needed.<hr data-start="8281" data-end="8284"><h3 data-start="8286" data-end="8337" id="what-happens-if-my-warranty-claim-is-approved">What happens if my warranty claim is approved</h3>If your diffuser is confirmed to have a covered fault within the warranty period, we will:<ul data-start="8431" data-end="8541"><li data-start="8431" data-end="8487" style="font-size: 16px;">Arrange a replacement unit at no cost to you, or</li><li data-start="8488" data-end="8541" style="font-size: 16px;">Offer an alternative resolution where appropriate</li></ul>In some cases we may request that you return the original unit for assessment or safe recycling.<hr data-start="8641" data-end="8644"><h3 data-start="8646" data-end="8714" id="what-happens-if-my-diffuser-is-outside-warranty-or-not-covered">What happens if my diffuser is outside warranty or not covered</h3>If your product is outside the 12-month window, or the issue is not covered under warranty, we will let you know your options.This may include:<ul data-start="8863" data-end="8966"><li data-start="8863" data-end="8891" style="font-size: 16px;">Paid replacement options</li></ul><hr data-start="8968" data-end="8971"><h3 data-start="8973" data-end="9020" id="need-help-with-a-potential-warranty-issue">Need help with a potential warranty issue</h3>If you are unsure whether your diffuser is covered, email:<ul data-start="9082" data-end="9111"><li data-start="9082" data-end="9111" style="font-size: 16px;"><a data-start="9086" data-end="9107" rel="noopener">help@houseofkirri.com</a></li></ul>Include your order number, photos or a short video, and a description of what is happening. We are happy to guide you.

Warranty: electric diffusers and items under warranty

What is returnable, what is not, how to lodge a return, and when you can expect your refund or exchange.

<h3 data-start="2303" data-end="2335" id="isPasted">Our general returns policy</h3>We want you to enjoy your Kirri products. If something is not quite right, you may be able to return it for a refund or exchange under the conditions below.Time frame<ul data-start="2511" data-end="2599"><li data-start="2511" data-end="2599" style="font-size: 16px;">Returns are accepted within 30 days of the delivery date shown on your tracking.</li></ul>Condition of itemsTo be eligible for a change of mind return:<ul data-start="2670" data-end="2794"><li data-start="2670" data-end="2748" style="font-size: 16px;">Items must be unused, unopened and in their original packaging</li><li data-start="2749" data-end="2794" style="font-size: 16px;">Packaging must be in a saleable condition</li></ul>For safety and hygiene reasons, we cannot accept opened or partially used fragrance products unless they are assessed as faulty.<hr data-start="2926" data-end="2929"><h3 data-start="2931" data-end="2962" id="what-items-are-returnable">What items are returnable</h3>Generally returnable:<ul data-start="2987" data-end="3091"><li data-start="2987" data-end="3046" style="font-size: 16px;">Unused and unopened oils, sprays, candles and diffusers</li><li data-start="3047" data-end="3091" style="font-size: 16px;">Unused accessories in original packaging</li></ul>Not returnable unless faulty:<ul data-start="3124" data-end="3241"><li data-start="3124" data-end="3161" style="font-size: 16px;">Opened or used fragrance products</li><li data-start="3162" data-end="3241" style="font-size: 16px;">Products that have been damaged due to misuse, neglect, or improper storage</li></ul>If you are unsure, email <a data-start="3270" data-end="3291" rel="noopener">help@houseofkirri.com</a> with your order number and photos and we can confirm.<hr data-start="3349" data-end="3352"><h3 data-start="3354" data-end="3397" id="change-of-mind-versus-faulty-products">Change of mind versus faulty products</h3><ul data-start="3399" data-end="3707"><li data-start="3399" data-end="3525" style="font-size: 16px;">Change of mind or ordered the wrong product<ul data-start="3453" data-end="3525" style="font-size: initial;"><li data-start="3453" data-end="3525" style="font-size: 16px;">Eligible items can be returned at your cost for a refund or exchange</li></ul></li><li data-start="3527" data-end="3707" style="font-size: 16px;">Faulty or incorrect item supplied<ul data-start="3571" data-end="3707" style="font-size: initial;"><li data-start="3571" data-end="3707" style="font-size: 16px;">If we confirm a fault or packing error, we will replace or refund, and we will carry reasonable return or replacement shipping costs</li></ul></li></ul>If the issue relates to an electric diffuser, please also see Warranty: electric diffusers and items under warranty.<hr data-start="3833" data-end="3836"><h3 data-start="3838" data-end="3893" id="are-delivery-and-return-shipping-costs-refundable">Are delivery and return shipping costs refundable</h3><ul data-start="3895" data-end="4185"><li data-start="3895" data-end="3973" style="font-size: 16px;">Original delivery charges are not refundable on change of mind returns</li><li data-start="3974" data-end="4057" style="font-size: 16px;">Return shipping costs are the responsibility of the customer for change of mind</li><li data-start="4058" data-end="4185" style="font-size: 16px;">If we have supplied an incorrect item or a product is confirmed faulty, we will cover reasonable replacement shipping costs</li></ul><hr data-start="4187" data-end="4190"><h3 data-start="4192" data-end="4228" id="can-i-return-a-gift-i-received">Can I return a gift I received</h3>If you received a Kirri product as a gift:<ul data-start="4274" data-end="4434"><li data-start="4274" data-end="4351" style="font-size: 16px;">We can usually offer an exchange or store credit rather than a refund</li><li data-start="4352" data-end="4434" style="font-size: 16px;">We may need the original order number or purchaser details to locate the order</li></ul>Please email <a data-start="4451" data-end="4472" rel="noopener">help@houseofkirri.com</a> with:<ul data-start="4482" data-end="4584"><li data-start="4482" data-end="4500" style="font-size: 16px;">Your full name</li><li data-start="4501" data-end="4524" style="font-size: 16px;">A photo of the item</li><li data-start="4525" data-end="4584" style="font-size: 16px;">Any details you have about who sent it and roughly when</li></ul><hr data-start="4586" data-end="4589"><h3 data-start="4591" data-end="4645" id="can-i-return-an-online-purchase-to-a-kirri-store">Can I return an online purchase to a Kirri store</h3>Yes, you are welcome to return directly to our Port Melbourne showroomKirri Showroom10/600 Lorimer St, Port Melbourne VIC 3207<a data-fr-linked="true" href="https://share.google/5cUlbl8eqOiyf3DIv">https://share.google/5cUlbl8eqOiyf3DIv</a>We&#x2019;re open Monday to Friday, 9AM to 5PM, excluding public holidays<hr data-start="4894" data-end="4897"><h3 data-start="4899" data-end="4926" id="how-to-start-a-return">How to start a return</h3>1. Lodge your request here:&#xA0;<a data-fr-linked="true" href="https://scenting.returnscenter.com/request-returns">https://scenting.returnscenter.com/request-returns</a> 2. What we need in the Return Form:&#xA0;&#x2022; Products must meet our return conditions: oils must be unopened and unused, and if you&#x2019;re returning a diffuser, please place it in its original box if possible&#xA0;&#x2022; Clear photos of the products you&#x2019;re returning&#xA0;&#x2022; A brief reason for the return, this helps us approve your request within 1&#x2013;2 business days 3. After approval:&#xA0;&#x2022; Send the items back to us and let me know once they are on their way so I can keep an eye out for the parcel&#xA0;&#xA0;&#x2022; Once the parcel arrives at our warehouse and is inspected, we&#x2019;ll process your refund or exchange right away. Refunds typically appear in 5&#x2013;10 business days, depending on your bankPlease note that return shipping is paid by the customer and delivery times vary by courier.<hr data-start="5586" data-end="5589"><h3 data-start="5591" data-end="5626" id="when-will-i-receive-my-refund">When will I receive my refund</h3>Once your return has arrived and been inspected:<ul data-start="5678" data-end="5848"><li data-start="5678" data-end="5757" style="font-size: 16px;">Approved refunds will be processed back to your original payment method</li><li data-start="5758" data-end="5848" style="font-size: 16px;">Processing times vary by bank but are usually visible within 3 to 10 business days</li></ul>If you requested an exchange, we will ship the replacement once your return has been checked and approved.<hr data-start="5962" data-end="5965"><h3 data-start="5967" data-end="6018" id="need-help-deciding-if-your-item-is-returnable">Need help deciding if your item is returnable</h3>If you are unsure whether your item qualifies:<ul data-start="6068" data-end="6198"><li data-start="6068" data-end="6144" style="font-size: 16px;">Email <a data-start="6078" data-end="6099" rel="noopener">help@houseofkirri.com</a> with photos of the product and packaging</li><li data-start="6145" data-end="6198" style="font-size: 16px;">Include your order number and a short explanation</li></ul>We will confirm the best path for you.

Returns and refunds: policy and how to start

Missing an item or received damage in transit? Here is what to send us, how we verify with packing footage, and how we resolve it.

<h3 data-start="9442" data-end="9498" id="isPasted">I have received my parcel but something is missing</h3>We are sorry to hear that your order does not look complete.To help us investigate quickly, please email <a data-start="9609" data-end="9630" rel="noopener">help@houseofkirri.com</a> within 7 days of delivery and include:<ul data-start="9677" data-end="9878"><li data-start="9677" data-end="9702" style="font-size: 16px;">Your order number</li><li data-start="9703" data-end="9752" style="font-size: 16px;">The item or items you believe are missing</li><li data-start="9753" data-end="9822" style="font-size: 16px;">A clear photo of the parcel and all contents laid out as received</li><li data-start="9823" data-end="9878" style="font-size: 16px;">A photo of any damage to the packaging, if relevant</li></ul><hr data-start="9880" data-end="9883"><h3 data-start="9885" data-end="9943" id="my-order-or-packaging-looks-damaged-or-tampered-with">My order or packaging looks damaged or tampered with</h3>If the parcel has visible damage or appears to have been opened, please photograph:<ul data-start="10030" data-end="10184"><li data-start="10030" data-end="10074" style="font-size: 16px;">The outer packaging (box or satchel)</li><li data-start="10075" data-end="10099" style="font-size: 16px;">Any tape or seal</li><li data-start="10100" data-end="10125" style="font-size: 16px;">The address label</li><li data-start="10126" data-end="10184" style="font-size: 16px;">The items and internal packaging as you found them</li></ul>Keep all packaging and contents until we confirm next steps.<hr data-start="10248" data-end="10251"><h3 data-start="10253" data-end="10288" id="how-we-verify-what-was-packed">How we verify what was packed</h3>Our logistics partner films every order while it is packed.When you report a missing or damaged item we:<ol data-start="10400" data-end="10573"><li data-start="10400" data-end="10450" style="font-size: 16px;">Review the packing footage for your order</li><li data-start="10451" data-end="10510" style="font-size: 16px;">Compare this with your photos and the courier tracking</li><li data-start="10511" data-end="10573" style="font-size: 16px;">Confirm whether the item was packed and in what condition</li></ol>This helps us respond fairly and quickly.<hr data-start="10618" data-end="10621"><h3 data-start="10623" data-end="10655" id="what-outcomes-can-i-expect">What outcomes can I expect</h3>After reviewing the footage and your information, we will decide the fairest resolution:<ul data-start="10747" data-end="11173"><li data-start="10747" data-end="10850" style="font-size: 16px;">If an item was missed in packing<ul data-start="10790" data-end="10850" style="font-size: initial;"><li data-start="10790" data-end="10850" style="font-size: 16px;">We will send a replacement or refund at our cost</li></ul></li><li data-start="10852" data-end="10999" style="font-size: 16px;">If an item was packed but damaged or lost in transit<ul data-start="10915" data-end="10999" style="font-size: initial;"><li data-start="10915" data-end="10999" style="font-size: 16px;">We will usually replace it for you and manage the investigation with the carrier</li></ul></li><li data-start="11001" data-end="11173" style="font-size: 16px;">If the footage confirms the full order was packed correctly and no transit issue is evident<ul data-start="11099" data-end="11173" style="font-size: initial;"><li data-start="11099" data-end="11173" style="font-size: 16px;">We will share our findings and work with you on the next best solution</li></ul></li></ul><hr data-start="11175" data-end="11178"><h3 data-start="11180" data-end="11224" id="how-does-this-relate-to-stolen-parcels">How does this relate to stolen parcels</h3>If the entire parcel has been marked delivered by the carrier but later goes missing, this is treated as a delivery issue rather than a packing error.In that case:<ul data-start="11401" data-end="11599"><li data-start="11401" data-end="11501" style="font-size: 16px;">Lodge a missing parcel enquiry with the carrier (for Australia Post, use the app or website)</li><li data-start="11502" data-end="11599" style="font-size: 16px;">Then contact us with your case number and we will provide any supporting documentation we can</li></ul>For more detail, see the article in the Shipping category on track your order and delivery issues.<hr data-start="11705" data-end="11708"><h3 data-start="11710" data-end="11735" id="need-help-right-now">Need help right now</h3>If you are unsure whether your case is a return, a delivery issue, or a missing item claim, email:<ul data-start="11837" data-end="11866"><li data-start="11837" data-end="11866" style="font-size: 16px;"><a data-start="11841" data-end="11862" rel="noopener">help@houseofkirri.com</a></li></ul>Include photos, your order number, and a short description. We will guide you through the next step.

Missing or damaged items: what to do next

Need a hand? Tell us a little about what you need and our team will be in touch. We reply Monday to Friday, 9 AM – 5 PM AEST. Choosing the most relevant subject helps us get your request to the right specialist faster.

Kirri

Learn about returns, exchanges, damage during transit, warranty claims, cancelations, refunds, and incorrect or missing items.

Returns, Refunds, and Warranty

Shipping & Returns

How do I place an order with Kirri?

Which payment methods do you accept?

Where’s my order confirmation or tax invoice?

How do I track my order?

Can I change or cancel my order after checkout?

Why was I asked for ID and how is it stored?

An item is missing or my parcel was tampered with—what now?

How do I know you've received my order?

Orders & Payments

How do I create, modify, or delete an account with Kirri?

How do I reset my password?

How does the Kirri Subscription work?

How do I sign up for a subscription?

Can I modify my subscription?

How to update my shipping address or payment details?

How do I know when my next subscription order will arrive?

How do I cancel my subscription?

What happens after my 12-month subscription ends?

Why am I being charged shipping on my subscription?

Accounts & Subscriptions

What products can be custom labelled?

What is the turn around time of the custom labels?

Can I click and collect my custom label order?

Can I customize the packaging?

Private Label & Co-Branding

Are all products a part of the wholesale range?

What oils are in the wholesale range?

What diffusers are in the wholesale range?

What room sprays are in the wholesale range?

What travel sprays are in the wholesale range?

What reed diffusers are in the wholesale range?

What candles are in the wholesale range?

Will the iconic wholesale product range sell out?

Will your wholesale range be expanding?

What diffuser options does Kirri offer for larger spaces?

What is the minimum wholesale order?

What is your wholesale pricing?

Why are your wholesalers more expensive than the online store?

Can I place a bulk order?

Why are your wholesalers not on sale too?

Range & Pricing

How can I get wholesale samples?

Can I click and collect wholesale stock?

My Point of Sale (POS) unit arrived damaged.

My wholesale stock arrived damaged.

I am missing some wholesale stock.

Where do I reorder my wholesale stock?

I want to change my wholesale order.

Orders & Logistics

Where do I sign up for wholesale?

How can I contact Kirri for support or inquiries?

Find a Stockist

Onboarding & Access

Where is the wholesale training video?

What are the benefits of becoming a wholesaler?

Training & Marketing

Wholesale

Do you offer corporate gifting?

Do you offer gift wrapping?

Can I receive fragrance samples before making a purchase?

Why are Kirri Discovery Sample Packs sprays instead of diffuser oils?

Gifting & Samples

What are the different loyalty tiers?

What rewards do I get in the Signature tier?

What rewards do I get In the Platinum tier?

What rewards do I get in the Gold tier?

What rewards do I get in the Exclusive tier?

What rewards do I get in the VIP tier?

When do my rewards expire?

How long do I have to achieve a new loyalty tier?

How do I achieve the Signature tier?

How do I achieve the Platinum tier?

How do I achieve the Gold tier?

How do I achieve the Exclusive tier?

How do I achieve the VIP tier?

Why have I not received my Share on Facebook reward?

Why have I not received my Follow on Instagram reward?

Why have I not received my Like on Facebook reward?

Why have I not received my Signup reward?

I am in the incorrect tier

Why have I not received my birthday reward?

How can I find out about Kirri's sale promotions?

Discounts & Loyalty

Orders & Account

Shipping Costs & Dispatch Schedule

Can I change my delivery address after I have ordered?

Click & Collect - address, timing, and collection rules

PO Boxes & Delivery Restrictions

International shipping and customs duties

Tracking and Delivery Issues

What are the cut-off dates for Christmas?

What is freight protection?

What happens if my order is lost or missing?

Shipping and Click & Collect

Kirri Discount Policy & Site-Wide Definition

Shipping and Returns Policy

Privacy Policy

Terms & Conditions

Cookies & Tracking

Policies

How do Kirri select ingredients for its products?

How should I store my fragrance oils?

Why are some fragrances stronger than others?

Where are your scents created?

How long do oils last?

My scent sample is too strong

Do essential oils actually do anything?

What does orange oil do in a diffuser?

How long do oils last in the powered diffusers?

My Micro Oil bottles slightly vary in the amount that they are filled.

What is the difference between fragrance oils and essential oils?

Do essential oils really work for anxiety?

Can I order larger quantities of oil?

Do you use Synthetics Perfume?

What are your best selling fragrances?

Do essential oils heal?

What is the difference between oil categories?

What are pheromone perfumes?

How are Kirri's fragrances created?

Where do your oils come from?

What ingredients are in your oils?

Why has my fragrance oil changed colour?

Does your fragrance contain PFAS?

Can I use my own diffuser with Kirri's oils?

Are there phthalates in the fragrance oils?

Why is my oil bottle not full?

What happened to the white and beige labels?

What is the designer range of oils?

Who created the designer range of oils?

What are the key current trends in the area of home fragrances/scents

How important do you think it is to address an open home for inspection with a signature fragrance?

Any tips for finding the home fragrance that's right/perfect for you?

What scent does Ashley Furniture use?

How should I choose between EDP and EDT?

What is Eau de Toilette (EDT)?

What are the key differences between EDP and EDT?

What is the significance of fragrance notes?

Are there other perfume strengths beyond EDP and EDT?

Can I use my own diffuser with Kirrioils?

How important is it to ‘dress’ an open home with a signature fragrance?

Do you use synthetic perfume?

How many drops of essential oil do you put in a diffuser?

How long should I diffuse essential oils?

How long do essential oils last in an oil diffuser?

What are the key advances/innovations in home fragrances?

What are the key current trends in home fragrances?

Any tips for finding the right home fragrance?

What is Eau de Parfum (EDP)?

Why does the designer range cost more?

Why is there a residue in my fragrance bottle, and what can I do about it?

Why isn’t my Macro 30ml oil filled to the top of the bottle?

Which oil fits my diffuser?

Can I add Kirri fragrance to my washing machine?

What are the ingredients in your perfume?

Can I use Kirri fragrance oils in an oil burner?

Fragrance Oils

The scent of my room spray does not last

How many sprays from one bottle?

How long does the room spray last for?

What is a Room Spray?

What is the difference between a room spray and diffuser?

Should I purchase a room spray or diffuser?

How do car air fresheners work?

How can I make my travel spray last longer in my car?

What if my pump or trigger breaks on my travel spray?

How do you clean a travel spray bottle?

Why has my travel spray changed colour?

How to store my travel spray?

Can I spray my travel spray in my car?

Can I spray the travel spray on my skin?

Why can’t I smell my travel spray?

My Room Spray Nozzle Is Dripping Instead of Spraying — What Should I Do?

Fragrance Sprays

Why a soy wax blend?

Do the candles smoke?

Can I burn my candles outdoors?

How long do the candles burn for?

Are the candles lead free?

How do I store my candles?

Are the candle wicks pure cotton and why do they occasionally result in a mushroom effect?