.png){kind=small}
Warranty: electric diffusers and items under warrantyUpdated 43 minutes ago
What is covered under warranty
Kirri offers a 12 month warranty on electric diffusers from the date of dispatch.
The warranty covers:
Manufacturing faults in the diffuser unit
Internal component failures that occur under normal household use
It does not cover:
Accidental damage, drops or impact
Damage from incorrect voltage or non Kirri adaptors
Damage caused by using non Kirri fragrance products
Normal wear and tear
Other products may have limited warranty coverage. If you are unsure, contact [email protected] with your order number and the product in question.
Step 1: Troubleshoot before submitting a warranty claim
Many diffuser issues can be resolved with a few simple checks.
Before submitting a claim, please follow the steps in:
My Kirri diffuser is not working properly, what should I do
This includes:
Checking the power source and ensuring you are using the supplied adaptor
Trying the spare connector included with your diffuser
Ensuring the fragrance pipe is properly seated
Running cleaning solution through the nozzle to clear any build up
If the diffuser still does not work after these steps, you may be eligible for a warranty claim.
Step 2: Submitting a warranty claim
To submit a warranty request:
Complete the Kirri Warranty Form
Available at: https://houseofkirri.com.au/pages/warranty
Provide the following:
Your order number or proof of purchase
The model of your diffuser
A clear description of the issue
Photos or a short video of the problem if possible
Confirm that you have completed the troubleshooting steps
Our team will review your claim and may contact you for further information if needed.
What happens if my warranty claim is approved
If your diffuser is confirmed to have a covered fault within the warranty period, we will:
Arrange a replacement unit at no cost to you, or
Offer an alternative resolution where appropriate
In some cases we may request that you return the original unit for assessment or safe recycling.
What happens if my diffuser is outside warranty or not covered
If your product is outside the 12-month window, or the issue is not covered under warranty, we will let you know your options.
This may include:
Paid replacement options
Need help with a potential warranty issue
If you are unsure whether your diffuser is covered, email:
Include your order number, photos or a short video, and a description of what is happening. We are happy to guide you.