Understanding site-wide promotions and which products are excluded from discounts at Kirri.

What does &#x201C;site-wide&#x201D; mean at Kirri?When we say a discount or promotion is site-wide, it means it applies to almost all products available on houseofkirri.com.au &#x2014; except for products in Kirri&#x2019;s Premium Collection.What products are excluded from site-wide discounts?Products in the&#xA0;Premium Collection&#xA0;are excluded from all site-wide promotions. These products will never be discounted as part of a percentage-off sale, storewide code, or automatic cart discount.Current Premium Collection products include:<ul><li style="font-size: 16px;">Electric Diffusers</li><li style="font-size: 16px;">EDP Wearables</li></ul>(This list may expand over time as we introduce new products into the Premium Collection.)Why are these products excluded?Products in the&#xA0;Premium Collection&#xA0;are crafted to the highest standard &#x2014; using premium materials, precision engineering, and master perfumery expertise.We do not discount&#xA0;Premium Collection&#xA0;products because:<ul><li style="font-size: 16px;">Long-term value &#x2013; Designed as long-term investments for your home or personal fragrance wardrobe. </li><li style="font-size: 16px;">Consistent pricing&#xA0;&#x2013; Ensures consistent value for all customers year-round. </li><li style="font-size: 16px;">Sustainable craftsmanship &#x2013; Supports sustainable and fair production practices that respect the craftsmanship involved.</li></ul>How will I know which products are excluded?We&#x2019;ve created a&#xA0;Site-Wide Exclusions Collection&#xA0;that includes all&#xA0;Premium Collection&#xA0;products so you can see exactly which items are not part of site-wide discounts. View it here: Kirri Site-Wide Exclusions Collection.Will these products ever be part of special offers or bundles?While we don&#x2019;t reduce the price of Premium Collection items, they may occasionally be featured in curated bundles or promotions where the added value comes from a complimentary bonus &#x2014; never from discounting the product itself.

Kirri Discount Policy & Site-Wide Definition

Everything you need to know about Kirri’s shipping options, delivery times, and how to return products if needed.

Shipping Policy: We aim to provide a smooth and quick delivery experience for every customer. Here&#x2019;s what you can expect:<ul data-start="397" data-end="1213"><li data-start="397" data-end="488">Shipping Locations: We ship to most addresses across Australia and internationally.</li><li data-start="489" data-end="904">Shipping Methods:<ul data-start="515" data-end="904"><li data-start="515" data-end="634">Standard Shipping (1&#x2013;7 business days): Flat rate of $7.50 for orders under $75. Free for orders over $75.</li><li data-start="637" data-end="720">Express Shipping (1&#x2013;3 business days): Flat rate of $12.50 for all orders.</li><li data-start="723" data-end="904">International Shipping: Flat rate of $50 for orders under $200, and free for orders over $200. Delivery time varies depending on location (usually 6&#x2013;12 business days).</li></ul></li><li data-start="906" data-end="1089">Processing Time: All orders are processed within 1&#x2013;2 business days from the time of purchase. Orders placed after 12 PM AEST may be processed the following business day.</li><li data-start="1091" data-end="1213">Order Tracking: Once your order is shipped, you&#x2019;ll receive a tracking link via email to monitor the delivery status.</li></ul>Returns Policy: We want you to be completely satisfied with your purchase. If you need to return an item, here&#x2019;s how it works:<ul data-start="1349" data-end="2078"><li data-start="1349" data-end="1657">Eligibility for Returns:<ul data-start="1382" data-end="1657"><li data-start="1382" data-end="1464">You can return unused and unopened items within 30 days of purchase.</li><li data-start="1467" data-end="1564">To be eligible, the item must be in its original packaging and in resellable condition.</li><li data-start="1567" data-end="1657">We do not accept returns for opened or used oil, due to health and safety reasons.</li></ul></li><li data-start="1659" data-end="1850">How to Return:<ul data-start="1682" data-end="1850"><li data-start="1682" data-end="1799">Lodge your return request at our <a href="https://scenting.returnscenter.com/" target="_blank" rel="noopener noreferrer">Returns Center</a>.</li></ul></li><li data-start="1851" data-end="2078">Refund Process:<ul data-start="1877" data-end="2078"><li data-start="1877" data-end="1980">Once your return is received and inspected, we&#x2019;ll issue a refund to your original payment method.</li><li data-start="1983" data-end="2078">Return shipping costs are the responsibility of the customer unless the product is defective.</li></ul></li></ul>Exchanges: If you&#x2019;d prefer an exchange instead of a return, we&#x2019;ll happily arrange it. Please contact us at <a data-start="2195" data-end="2248" rel="noopener">help@houseofkirri.com</a> to initiate the exchange.For more details, please visit our <a href="https://kirri.gorgias.help/en-US" target="_blank" rel="noopener noreferrer">FAQ</a> page.

Shipping and Returns Policy

Learn how Kirri collects, uses, and protects your personal information to ensure a safe shopping experience.

At Kirri, we value and respect your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information. By using our website, you agree to the practices outlined in this policy.Information We Collect: We collect personal information such as:<ul data-start="2797" data-end="3071"><li data-start="2797" data-end="2858">Contact Information: Name, email address, phone number.</li><li data-start="2859" data-end="2963">Order Information: Shipping address, billing address, payment details (credit card, PayPal, etc.).</li><li data-start="2964" data-end="3071">Account Information: User preferences, order history, and login credentials if you create an account.</li></ul>How We Use Your Information:<ul data-start="3106" data-end="3514"><li data-start="3106" data-end="3222">Order Processing: We use your personal information to process orders, manage subscriptions, and ship products.</li><li data-start="3223" data-end="3350">Marketing Communications: With your consent, we may send you promotional emails and updates about new products or offers.</li><li data-start="3351" data-end="3514">Customer Service: We use your information to respond to inquiries, address returns or exchanges, and assist with any issues related to your order or account.</li></ul>How We Protect Your Information:<ul data-start="3555" data-end="4011"><li data-start="3555" data-end="3670">Data Security: We use encryption and secure payment methods to protect your personal and payment information.</li><li data-start="3671" data-end="3865">Third-Party Sharing: We do not share your personal information with third parties unless necessary to process transactions or fulfill orders (e.g., shipping providers, payment processors).</li><li data-start="3866" data-end="4011">Cookies: Our website uses cookies to enhance your shopping experience, including tracking items in your cart and remembering login details.</li></ul>Your Rights:<ul data-start="4030" data-end="4352"><li data-start="4030" data-end="4217">You can access, correct, or delete your personal data at any time by logging into your account or contacting us at <a data-start="4161" data-end="4214" rel="noopener">help@houseofkirri.com</a>.</li><li data-start="4218" data-end="4352">If you no longer want to receive marketing emails, you can opt-out by clicking the unsubscribe link at the bottom of our emails.</li></ul>

Privacy Policy

The legal terms and conditions that govern your use of the Kirri website and services.

By using houseofkirri.com.au, placing an order, or interacting with our website, you agree to these Terms and Conditions. Please read them carefully before using our services.1. General Terms:<ul data-start="4763" data-end="5196"><li data-start="4763" data-end="4849">Eligibility: You must be at least 18 years old to place an order with Kirri.</li><li data-start="4850" data-end="5037">Account Responsibility: You are responsible for maintaining the confidentiality of your account details, including your login credentials, and for all activities under your account.</li><li data-start="5038" data-end="5196">Website Use: You agree to use the website only for lawful purposes, and not for activities that could damage or interfere with the site&#x2019;s functionality.</li></ul>2. Ordering &amp; Payment:<ul data-start="5225" data-end="5632"><li data-start="5225" data-end="5358">Order Process: By placing an order, you are offering to purchase products, which Kirri may accept or decline at its discretion.</li><li data-start="5359" data-end="5498">Payment: We accept credit cards, PayPal, and other secure payment methods. Payment will be processed at the time of checkout.</li><li data-start="5499" data-end="5632">Pricing: All prices are in AUD. We reserve the right to adjust prices, and all prices are subject to change without notice.</li></ul>3. Shipping &amp; Delivery:<ul data-start="5662" data-end="5967"><li data-start="5662" data-end="5724">Shipping Locations: We ship to most locations worldwide.</li><li data-start="5725" data-end="5878">Shipping Charges: Shipping charges are based on your order&#x2019;s total and destination. Free shipping applies for orders over $75 (Australia only).</li><li data-start="5879" data-end="5967">Delivery Time: Delivery times vary based on location and shipping method selected.</li></ul>4. Returns &amp; Exchanges:<ul data-start="5997" data-end="6272"><li data-start="5997" data-end="6148">Return Policy: We accept returns within 30 days for unused and unopened products. Refer to our <a data-start="6112" data-end="6128" rel="noopener" href="#">Returns FAQ</a> for full details.</li><li data-start="6149" data-end="6272">Exchanges: If you prefer an exchange, please contact us at <a data-start="6216" data-end="6269" rel="noopener">help@houseofkirri.com</a>.</li></ul>5. Privacy &amp; Security:<ul data-start="6301" data-end="6528"><li data-start="6301" data-end="6421">Privacy Policy: For details on how we protect your personal information, refer to our <a data-start="6395" data-end="6418" rel="noopener" href="#">Privacy Policy FAQ</a>.</li><li data-start="6422" data-end="6528">Security: We use SSL encryption to ensure secure transactions and protect your personal information.</li></ul>6. Limitation of Liability:<ul data-start="6562" data-end="6855"><li data-start="6562" data-end="6715">Kirri is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our website, products, or services.</li><li data-start="6716" data-end="6855">We are also not responsible for any damage or loss caused by third-party service providers (e.g., shipping carriers, payment processors).</li></ul>7. Governing Law:<ul data-start="6879" data-end="7070"><li data-start="6879" data-end="7070">These Terms &amp; Conditions are governed by and construed in accordance with the laws of Victoria, Australia. Any legal disputes will be resolved within the appropriate courts in Victoria.</li></ul>8. Modifications:<ul data-start="7094" data-end="7256"><li data-start="7094" data-end="7256">Kirri reserves the right to update or modify these Terms &amp; Conditions at any time. The updated terms will be posted on this page with an updated effective date.</li></ul>

Terms & Conditions

Learn what cookies we use, why we use them, and how to manage your preferences at Kirri.

We use cookies and similar technologies to make houseofkirri.com.au work smoothly, remember your preferences, and improve how you discover fragrance. This policy explains what we collect and how you can control it.<h2 data-start="581" data-end="595" id="what-we-use">What we use</h2><ul data-start="596" data-end="1013"><li data-start="596" data-end="701">Essential cookies &#x2013; site security, checkout, account login. Required for the website to function.</li><li data-start="702" data-end="838">Performance &amp; analytics &#x2013; understand page performance and usage (e.g., which pages are most visited) to improve your experience.</li><li data-start="839" data-end="930">Functional &#x2013; remember choices like country, currency, and recently viewed products.</li><li data-start="931" data-end="1013">Marketing &#x2013; show relevant offers and measure the effectiveness of campaigns.</li></ul><h2 data-start="1015" data-end="1031" id="third-parties">Third parties</h2>We may use trusted providers (e.g., analytics, payment, advertising) who set cookies to help deliver these services. They only receive data necessary for their function.<h2 data-start="1203" data-end="1227" id="how-to-manage-cookies">How to manage cookies</h2><ul data-start="1228" data-end="1494"><li data-start="1228" data-end="1363">Cookie settings: Use the cookie banner or &#x201C;Manage cookies&#x201D; link (footer) to accept, reject, or fine-tune non-essential cookies.</li><li data-start="1364" data-end="1494">Browser controls: You can block or delete cookies in your browser. Blocking essential cookies may prevent checkout or login.</li></ul><h2 data-start="1496" data-end="1511" id="do-not-track">Do Not Track</h2>Some browsers offer &#x201C;Do Not Track&#x201D;. While we respect privacy preferences, there isn&#x2019;t a common DNT standard; we continue to use cookies in line with this policy.<h2 data-start="1675" data-end="1685" id="changes">Changes</h2>We may update this policy. We&#x2019;ll post the new version here with the &#x201C;Last updated&#x201D; date.Questions? Email <a data-start="1799" data-end="1820" rel="noopener">help@houseofkirri.com</a>

Cookies & Tracking

Need a hand? Tell us a little about what you need and our team will be in touch. We reply Monday to Friday, 9 AM – 5 PM AEST. Choosing the most relevant subject helps us get your request to the right specialist faster.

Kirri

Welcome to the Kirri Policies section. Here, you’ll find important information regarding our policies on discounts, promotions, returns, and other terms that apply to your purchases and experience with us.

Policies

Shipping & Returns

How do I place an order with Kirri?

Which payment methods do you accept?

Where’s my order confirmation or tax invoice?

How do I track my order?

Can I change or cancel my order after checkout?

Why was I asked for ID and how is it stored?

An item is missing or my parcel was tampered with—what now?

How do I know you've received my order?

Orders & Payments

How do I create, modify, or delete an account with Kirri?

How do I reset my password?

How does the Kirri Subscription work?

How do I sign up for a subscription?

Can I modify my subscription?

How to update my shipping address or payment details?

How do I know when my next subscription order will arrive?

How do I cancel my subscription?

What happens after my 12-month subscription ends?

Why am I being charged shipping on my subscription?

Accounts & Subscriptions

What products can be custom labelled?

What is the turn around time of the custom labels?

Can I click and collect my custom label order?

Can I customize the packaging?

Private Label & Co-Branding

Are all products a part of the wholesale range?

What oils are in the wholesale range?

What diffusers are in the wholesale range?

What room sprays are in the wholesale range?

What travel sprays are in the wholesale range?

What reed diffusers are in the wholesale range?

What candles are in the wholesale range?

Will the iconic wholesale product range sell out?

Will your wholesale range be expanding?

What diffuser options does Kirri offer for larger spaces?

What is the minimum wholesale order?

What is your wholesale pricing?

Why are your wholesalers more expensive than the online store?

Can I place a bulk order?

Why are your wholesalers not on sale too?

Range & Pricing

How can I get wholesale samples?

Can I click and collect wholesale stock?

My Point of Sale (POS) unit arrived damaged.

My wholesale stock arrived damaged.

I am missing some wholesale stock.

Where do I reorder my wholesale stock?

I want to change my wholesale order.

Orders & Logistics

Where do I sign up for wholesale?

How can I contact Kirri for support or inquiries?

Find a Stockist

Onboarding & Access

Where is the wholesale training video?

What are the benefits of becoming a wholesaler?

Training & Marketing

Wholesale

Do you offer corporate gifting?

Do you offer gift wrapping?

Can I receive fragrance samples before making a purchase?

Why are Kirri Discovery Sample Packs sprays instead of diffuser oils?

Gifting & Samples

What are the different loyalty tiers?

What rewards do I get in the Signature tier?

What rewards do I get In the Platinum tier?

What rewards do I get in the Gold tier?

What rewards do I get in the Exclusive tier?

What rewards do I get in the VIP tier?

When do my rewards expire?

How long do I have to achieve a new loyalty tier?

How do I achieve the Signature tier?

How do I achieve the Platinum tier?

How do I achieve the Gold tier?

How do I achieve the Exclusive tier?

How do I achieve the VIP tier?

Why have I not received my Share on Facebook reward?

Why have I not received my Follow on Instagram reward?

Why have I not received my Like on Facebook reward?

Why have I not received my Signup reward?

I am in the incorrect tier

Why have I not received my birthday reward?

How can I find out about Kirri's sale promotions?

Discounts & Loyalty

Orders & Account

Shipping Costs & Dispatch Schedule

Click & Collect

My order hasn’t arrived, what should I do?

Can I change my delivery address after I have ordered?

PO Boxes & Delivery Restrictions

Tracking and Delivery Issues

Can someone else collect the order on my behalf?

What if I can't come to the store the day my order is ready?

Is there a minimum spend for Click and Collect?

What are the cut-off dates for Christmas?

Do I need to sign for delivery?

Do you ship worldwide?

How much is shipping?

What days do you ship orders?

How long does standard delivery take?

What is freight protection?

Do I have to pay customs tax if I'm not in Australia?

What happens if my parcel is stolen or goes missing after delivery?

Where is my order? How can I track my parcel?

What happens if my order is lost or missing?

What if I can’t come to the store the day my order is ready?

What happens if I’m not home during the delivery?

Shipping and Click & Collect

I've received my order but there is an issue

I have ordered the wrong product

What is your returns policy?

What should I do if my order is damaged in transit?

I want to return my order

How can I return my order?

What items are returnable?

What items are non-refundable?

What are the refund options?

How do I ship back the items?

How soon will I get my refund?

What is the difference between a return and warranty claim?

Can I exchange my item?

What is your warranty policy for electric diffusers?

What items are under warranty?

I want to cancel my order

What is your return policy?

Can I return a gift I received?

Can I exchange a product I’ve used once?

Are delivery and return shipping costs refundable?

Can I return an online purchase to a Kirri store?

Missing or Damaged Items

Returns, Refunds, and Warranty

How do Kirri select ingredients for its products?

How should I store my fragrance oils?

Why are some fragrances stronger than others?

Where are your scents created?

How long do oils last?

My scent sample is too strong

Do essential oils actually do anything?

What does orange oil do in a diffuser?

How long do oils last in the powered diffusers?

My Micro Oil bottles slightly vary in the amount that they are filled.

What is the difference between fragrance oils and essential oils?

Do essential oils really work for anxiety?

Can I order larger quantities of oil?

Do you use Synthetics Perfume?

What are your best selling fragrances?

Do essential oils heal?

What is the difference between oil categories?

What are pheromone perfumes?

How are Kirri's fragrances created?

Where do your oils come from?

What ingredients are in your oils?

Why has my fragrance oil changed colour?

Does your fragrance contain PFAS?

Can I use my own diffuser with Kirri's oils?

Are there phthalates in the fragrance oils?

Why is my oil bottle not full?

What happened to the white and beige labels?

What is the designer range of oils?

Who created the designer range of oils?

What are the key advances/innovations we are seeing in regard to fragrances for the home, and where do you see this area heading in years to come?

What are the key current trends in the area of home fragrances/scents

How important do you think it is to address an open home for inspection with a signature fragrance?