Understanding site-wide promotions and which products are excluded from discounts at Kirri.

What does &#x201C;site-wide&#x201D; mean at Kirri?When we say a discount or promotion is site-wide, it means it applies to almost all products available on houseofkirri.com.au &#x2014; except for products in Kirri&#x2019;s Premium Collection.What products are excluded from site-wide discounts?Products in the&#xA0;Premium Collection&#xA0;are excluded from all site-wide promotions. These products will never be discounted as part of a percentage-off sale, storewide code, or automatic cart discount.Current Premium Collection products include:<ul><li style="font-size: 16px;">Electric Diffusers</li><li style="font-size: 16px;">EDP Wearables</li></ul>(This list may expand over time as we introduce new products into the Premium Collection.)Why are these products excluded?Products in the&#xA0;Premium Collection&#xA0;are crafted to the highest standard &#x2014; using premium materials, precision engineering, and master perfumery expertise.We do not discount&#xA0;Premium Collection&#xA0;products because:<ul><li style="font-size: 16px;">Long-term value &#x2013; Designed as long-term investments for your home or personal fragrance wardrobe. </li><li style="font-size: 16px;">Consistent pricing&#xA0;&#x2013; Ensures consistent value for all customers year-round. </li><li style="font-size: 16px;">Sustainable craftsmanship &#x2013; Supports sustainable and fair production practices that respect the craftsmanship involved.</li></ul>How will I know which products are excluded?We&#x2019;ve created a&#xA0;Site-Wide Exclusions Collection&#xA0;that includes all&#xA0;Premium Collection&#xA0;products so you can see exactly which items are not part of site-wide discounts. View it here: Kirri Site-Wide Exclusions Collection.Will these products ever be part of special offers or bundles?While we don&#x2019;t reduce the price of Premium Collection items, they may occasionally be featured in curated bundles or promotions where the added value comes from a complimentary bonus &#x2014; never from discounting the product itself.

Kirri Discount Policy & Site-Wide Definition

Everything you need to know about Kirri’s shipping options, delivery times, and how to return products if needed.

Shipping Policy: We aim to provide a smooth and quick delivery experience for every customer. Here&#x2019;s what you can expect:<ul data-start="397" data-end="1213"><li data-start="397" data-end="488">Shipping Locations: We ship to most addresses across Australia and internationally.</li><li data-start="489" data-end="904">Shipping Methods:<ul data-start="515" data-end="904"><li data-start="515" data-end="634">Standard Shipping (1&#x2013;7 business days): Flat rate of $7.50 for orders under $75. Free for orders over $75.</li><li data-start="637" data-end="720">Express Shipping (1&#x2013;3 business days): Flat rate of $12.50 for all orders.</li><li data-start="723" data-end="904">International Shipping: Flat rate of $50 for orders under $200, and free for orders over $200. Delivery time varies depending on location (usually 6&#x2013;12 business days).</li></ul></li><li data-start="906" data-end="1089">Processing Time: All orders are processed within 1&#x2013;2 business days from the time of purchase. Orders placed after 12 PM AEST may be processed the following business day.</li><li data-start="1091" data-end="1213">Order Tracking: Once your order is shipped, you&#x2019;ll receive a tracking link via email to monitor the delivery status.</li></ul>Returns Policy: We want you to be completely satisfied with your purchase. If you need to return an item, here&#x2019;s how it works:<ul data-start="1349" data-end="2078"><li data-start="1349" data-end="1657">Eligibility for Returns:<ul data-start="1382" data-end="1657"><li data-start="1382" data-end="1464">You can return unused and unopened items within 30 days of purchase.</li><li data-start="1467" data-end="1564">To be eligible, the item must be in its original packaging and in resellable condition.</li><li data-start="1567" data-end="1657">We do not accept returns for opened or used oil, due to health and safety reasons.</li></ul></li><li data-start="1659" data-end="1850">How to Return:<ul data-start="1682" data-end="1850"><li data-start="1682" data-end="1799">Lodge your return request at our <a href="https://scenting.returnscenter.com/" target="_blank" rel="noopener noreferrer">Returns Center</a>.</li></ul></li><li data-start="1851" data-end="2078">Refund Process:<ul data-start="1877" data-end="2078"><li data-start="1877" data-end="1980">Once your return is received and inspected, we&#x2019;ll issue a refund to your original payment method.</li><li data-start="1983" data-end="2078">Return shipping costs are the responsibility of the customer unless the product is defective.</li></ul></li></ul>Exchanges: If you&#x2019;d prefer an exchange instead of a return, we&#x2019;ll happily arrange it. Please contact us at <a data-start="2195" data-end="2248" rel="noopener">help@houseofkirri.com</a> to initiate the exchange.For more details, please visit our <a href="https://kirri.gorgias.help/en-US" target="_blank" rel="noopener noreferrer">FAQ</a> page.

Shipping and Returns Policy

Learn how Kirri collects, uses, and protects your personal information to ensure a safe shopping experience.

At Kirri, we value and respect your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information. By using our website, you agree to the practices outlined in this policy.Information We Collect: We collect personal information such as:<ul data-start="2797" data-end="3071"><li data-start="2797" data-end="2858">Contact Information: Name, email address, phone number.</li><li data-start="2859" data-end="2963">Order Information: Shipping address, billing address, payment details (credit card, PayPal, etc.).</li><li data-start="2964" data-end="3071">Account Information: User preferences, order history, and login credentials if you create an account.</li></ul>How We Use Your Information:<ul data-start="3106" data-end="3514"><li data-start="3106" data-end="3222">Order Processing: We use your personal information to process orders, manage subscriptions, and ship products.</li><li data-start="3223" data-end="3350">Marketing Communications: With your consent, we may send you promotional emails and updates about new products or offers.</li><li data-start="3351" data-end="3514">Customer Service: We use your information to respond to inquiries, address returns or exchanges, and assist with any issues related to your order or account.</li></ul>How We Protect Your Information:<ul data-start="3555" data-end="4011"><li data-start="3555" data-end="3670">Data Security: We use encryption and secure payment methods to protect your personal and payment information.</li><li data-start="3671" data-end="3865">Third-Party Sharing: We do not share your personal information with third parties unless necessary to process transactions or fulfill orders (e.g., shipping providers, payment processors).</li><li data-start="3866" data-end="4011">Cookies: Our website uses cookies to enhance your shopping experience, including tracking items in your cart and remembering login details.</li></ul>Your Rights:<ul data-start="4030" data-end="4352"><li data-start="4030" data-end="4217">You can access, correct, or delete your personal data at any time by logging into your account or contacting us at <a data-start="4161" data-end="4214" rel="noopener">help@houseofkirri.com</a>.</li><li data-start="4218" data-end="4352">If you no longer want to receive marketing emails, you can opt-out by clicking the unsubscribe link at the bottom of our emails.</li></ul>

Privacy Policy

The legal terms and conditions that govern your use of the Kirri website and services.

By using houseofkirri.com.au, placing an order, or interacting with our website, you agree to these Terms and Conditions. Please read them carefully before using our services.1. General Terms:<ul data-start="4763" data-end="5196"><li data-start="4763" data-end="4849">Eligibility: You must be at least 18 years old to place an order with Kirri.</li><li data-start="4850" data-end="5037">Account Responsibility: You are responsible for maintaining the confidentiality of your account details, including your login credentials, and for all activities under your account.</li><li data-start="5038" data-end="5196">Website Use: You agree to use the website only for lawful purposes, and not for activities that could damage or interfere with the site&#x2019;s functionality.</li></ul>2. Ordering &amp; Payment:<ul data-start="5225" data-end="5632"><li data-start="5225" data-end="5358">Order Process: By placing an order, you are offering to purchase products, which Kirri may accept or decline at its discretion.</li><li data-start="5359" data-end="5498">Payment: We accept credit cards, PayPal, and other secure payment methods. Payment will be processed at the time of checkout.</li><li data-start="5499" data-end="5632">Pricing: All prices are in AUD. We reserve the right to adjust prices, and all prices are subject to change without notice.</li></ul>3. Shipping &amp; Delivery:<ul data-start="5662" data-end="5967"><li data-start="5662" data-end="5724">Shipping Locations: We ship to most locations worldwide.</li><li data-start="5725" data-end="5878">Shipping Charges: Shipping charges are based on your order&#x2019;s total and destination. Free shipping applies for orders over $75 (Australia only).</li><li data-start="5879" data-end="5967">Delivery Time: Delivery times vary based on location and shipping method selected.</li></ul>4. Returns &amp; Exchanges:<ul data-start="5997" data-end="6272"><li data-start="5997" data-end="6148">Return Policy: We accept returns within 30 days for unused and unopened products. Refer to our <a data-start="6112" data-end="6128" rel="noopener" href="#">Returns FAQ</a> for full details.</li><li data-start="6149" data-end="6272">Exchanges: If you prefer an exchange, please contact us at <a data-start="6216" data-end="6269" rel="noopener">help@houseofkirri.com</a>.</li></ul>5. Privacy &amp; Security:<ul data-start="6301" data-end="6528"><li data-start="6301" data-end="6421">Privacy Policy: For details on how we protect your personal information, refer to our <a data-start="6395" data-end="6418" rel="noopener" href="#">Privacy Policy FAQ</a>.</li><li data-start="6422" data-end="6528">Security: We use SSL encryption to ensure secure transactions and protect your personal information.</li></ul>6. Limitation of Liability:<ul data-start="6562" data-end="6855"><li data-start="6562" data-end="6715">Kirri is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our website, products, or services.</li><li data-start="6716" data-end="6855">We are also not responsible for any damage or loss caused by third-party service providers (e.g., shipping carriers, payment processors).</li></ul>7. Governing Law:<ul data-start="6879" data-end="7070"><li data-start="6879" data-end="7070">These Terms &amp; Conditions are governed by and construed in accordance with the laws of Victoria, Australia. Any legal disputes will be resolved within the appropriate courts in Victoria.</li></ul>8. Modifications:<ul data-start="7094" data-end="7256"><li data-start="7094" data-end="7256">Kirri reserves the right to update or modify these Terms &amp; Conditions at any time. The updated terms will be posted on this page with an updated effective date.</li></ul>

Terms & Conditions

Need a hand? Tell us a little about what you need and our team will be in touch. We reply Monday to Friday, 9 AM – 5 PM AEST. Choosing the most relevant subject helps us get your request to the right specialist faster.

Kirri

Welcome to the Kirri Policies section. Here, you’ll find important information regarding our policies on discounts, promotions, returns, and other terms that apply to your purchases and experience with us.

Policies

Placing an Order

Payment Options & Checkout

Order Confirmation & Receipts

Shipping & Tracking

Order Changes & Cancellations

Fraud & Verification

Order Issues

Orders & Payments

Shipping Costs & Dispatch Schedule

My order hasn’t arrived, what should I do?

Can I change my delivery address after I have ordered?

Click & Collect

PO Boxes & Delivery Restrictions

Tracking and Delivery Issues

Can someone else collect the order on my behalf?

What if I can't come to the store the day my order is ready?

Is there a minimum spend for Click and Collect?

What are the cut-off dates for Christmas?

Do I need to sign for delivery?

Do you ship worldwide?

How do I know you've received my order?

How much is shipping?

What days do you ship orders?

How long does standard delivery take?

What is freight protection?

Do I have to pay customs tax if I'm not in Australia?

What happens if my parcel is stolen or goes missing after delivery?

Where is my order? How can I track my parcel?

Do you deliver to PO boxes?

Why am I being charged shipping on my subscription?

What if I can’t come to the store the day my order is ready?

What happens if my order is lost or missing?

What happens if I’m not home during the delivery?

Shipping and Returns

Shipping and Click & Collect

I've received my order but there is an issue

I have ordered the wrong product

What is your returns policy?

What should I do if my order is damaged in transit?

I want to return my order

How can I return my order?

What items are returnable?

What items are non-refundable?

What are the refund options?

How do I ship back the items?

How soon will I get my refund?

What is the difference between a return and warranty claim?

Can I exchange my item?

What is your warranty policy?

What items are under warranty?

I want to cancel my order

What is your return policy?

Can I return a gift I received?

Can I exchange a product I’ve used once?

Are delivery and return shipping costs refundable?

Can I return an online purchase to a Kirri store?

Missing or Damaged Items

Returns, Refunds, and Warranty

How do I create, modify, or delete an account with Kirri?

How do I reset my password?

How does the Subscription work?

How do I sign up for a subscription?

Can I modify my subscription?

How to update my shipping address or payment details?

How do I know when my next subscription order will arrive?

How do I cancel my subscription?

Accounts & Subscriptions

Do you test on animals?

Are reed diffusers safe to use?

Are fragrance reed diffusers toxic?

Can reed diffusers cause allergies?

Are essential oils toxic?

Is reed diffuser oil toxic?

Are essential oils bad for you?

What is IFRA?

How do I clean a fragrance spill stain?

Can I put the Concrete Candle under an overhead sprinkler?

Does the Concrete Candle produce any heat?

Can I burn the Concrete Candle inside my home?

Is it suitable for kids?

Is cooking on it safe?

Is the Concrete Candle likely to fall and spill?

If the Concrete Candle leaks, what happens?

Can I use bio ethanol or other fuels instead in the Concrete Candle ?

How long can I burn it continuously?

How can I remove the soot off the base?

What happens when there is wind?

If we have cats, is burning the Concrete Candle safe?

I can't undo my oil bottle lid

How do I use my diffuser safely?

Are fragrance diffusers safe?

Product Care & Safety

What are the suggested settings for the Mains Powered Diffuser?

How much space does the powered diffuser cover?

Which diffuser is best for essential oils?

What should I look for in an aromatherapy diffuser?

What is an aroma diffuser?

Can you mix essential oils in diffuser?

Can you use any oil in a diffuser?

Can I leave my diffuser on all night?

Are aroma diffusers good for you?

Is an Aroma Diffuser a humidifier?

What is an aroma diffuser used for?

Can I use reed diffuser oil in micro diffusers?

How long should I diffuse essential oils?

My Micro diffuser isn't releasing any scent.

What are the advantages of Cold Air Diffusion?

Can you use any essential oil brand in a diffuser?

What are the benefits of essential oil diffusers?

Are SAH Micro oils safe to use in other brands' diffusers?

How many drops of essential oil do you put in a diffuser?

What can you put in a diffuser besides essential oils?

Do oil diffusers make houses smell good?

Do essential oil diffusers leave residue?

Can massage oil be used in a diffuser?

How long do essential oils last in an oil diffuser?

What does a diffuser with oil do?

What is the best oil diffuser?

What Is Cold-Air Scent Diffusion Technology?

Does an oil diffuser work as a humidifier?

Can the Kirri's app be downloaded overseas?

How close do you have to be to the diffuser for Bluetooth to work?

What setting should I have on my Smart Diffuser?

How does my diffuser work?

How do I know which diffuser is right for me?

Why are not all fragrances included in the Smart Diffuser range?

Do I have to use the provided Smart Diffuser adaptor?

Will the Rechargeable Battery Diffuser work while it is charging?

How loud are the diffusers?

Can I access the smart diffuser remotely?

Is the Smart Diffuser quieter than the Micro Diffusers?

Can I use other oils with the Smart Diffuser?

How do I connect the Smart Diffuser?

How do I schedule the Smart Diffuser?

How to I change the diffusion frequency?

How can I control more than one Smart Diffuser?

Can I restore factory settings?

I can't smell my fragrance

The diffusion is weak

The oil is leaking from my Smart Diffuser

My Smart Diffuser is making an abnormal noise

How do I set up the Element Diffuser?

What are the settings on the Element Diffuser?

What maintenance is required with the Element Diffuser?

My Element Diffuser is not turning on

I can't smell my Element Diffuser's fragrance

The oil is leaking from my Element Diffuser

My Element Diffuser is making an abnormal noise

Do I need to use the provided Element Diffuser charging cable?

How do I change the connector?

Is the Smart Diffuser battery powered?

Why is my Smart Diffuser oil bottle not full?

What is Burst mode?

How long does the Rechargeable Battery Diffuser take to charge?

How long does the Element Diffuser take to charge?

What does the green light mean?

What does the flashing green light mean?

What does light display when scenting is paused?

What does the blue light mean?

What does the blue flashing light mean?

What does the blue and green light mean?

What is in the Smart Micro Diffuser box?

What are the Smart Micro Diffuser specifications?

What is the size of the Smart Micro Diffuser?

What is the weight of the Smart Micro Diffuser?

What is the input of the Smart Micro Diffuser?

What is the output of the Smart Micro Diffuser?

What is the power of the Smart Micro Diffuser?

What is the work time of the Smart Micro Diffuser?

What is the battery charging time of the Smart Micro Diffuser?

What is the fragrance spread area of the Smart Micro Diffuser?

What is the raw material of the Smart Micro Diffuser?

My oil bottle won't fit in Element Diffuser

Can you mix essential oils in a diffuser?

Do essential oils actually do anything?

What does orange oil do in a diffuser?

How close do you have to be to the diffuser for Bluetooth?

How do I change the diffusion frequency?

What does the light display when scenting is paused?

How do I schedule the Macro Smart Diffuser?

How do I connect the Macro Smart Diffuser?

What options are available for purchasing the Element Diffuser?

What are the refill options for the Element Diffuser?

How large of an area can the Element Diffuser scent?

How long does the oil last in the Element Diffuser?

Powered Diffusers