Shipping and Returns PolicyUpdated a month ago

Shipping Policy:
We aim to provide a smooth and quick delivery experience for every customer. Here’s what you can expect:

• Shipping Locations: We ship to most addresses across Australia and internationally.

• Shipping Methods:

  • Standard Shipping (1–7 business days): Flat rate of $7.50 for orders under $75. Free for orders over $75.

  • Express Shipping (1–3 business days): Flat rate of $12.50 for all orders.

  • International Shipping: Flat rate of $50 for orders under $200, and free for orders over $200. Delivery time varies depending on location (usually 6–12 business days).

• Processing Time: All orders are processed within 1–2 business days from the time of purchase. Orders placed after 12 PM AEST may be processed the following business day.

• Order Tracking: Once your order is shipped, you’ll receive a tracking link via email to monitor the delivery status.

Returns Policy:
We want you to be completely satisfied with your purchase. If you need to return an item, here’s how it works:

• Eligibility for Returns:

  • You can return unused and unopened items within 30 days of purchase.

  • To be eligible, the item must be in its original packaging and in resellable condition.

  • We do not accept returns for opened or used oil, due to health and safety reasons.

• How to Return:

  • Lodge your return request at our Returns Center.

• Refund Process:

  • Once your return is received and inspected, we’ll issue a refund to your original payment method.

  • Return shipping costs are the responsibility of the customer unless the product is defective.

Exchanges:
If you’d prefer an exchange instead of a return, we’ll happily arrange it. Please contact us at [email protected] to initiate the exchange.

For more details, please visit our FAQ page.