Shipping and Returns PolicyUpdated 3 hours ago

Shipping Policy:
We aim to provide a smooth and quick delivery experience for every customer. Here’s what you can expect:

• Shipping Locations: We ship to most addresses across Australia and internationally.

• Shipping Methods:

  • Standard Shipping (1–7 business days): Flat rate of $7.50 for orders under $99, and free for orders of $99 or more.

  • Express Shipping (1–4 business days): Flat rate of $12.50 for orders under $99, and free for orders of $99 or more.

  • International Shipping: Flat rate of $50 for orders under $200, and free for orders of $200 or more. Delivery time varies depending on location (usually 6–12 business days).

• Processing Time: All orders are processed within 1–2 business days from the time of purchase. Orders placed after 12 PM AEST may be processed the following business day.

• Order Tracking: Once your order is shipped, you’ll receive a tracking link via email to monitor the delivery status.

Returns Policy:
We want you to be completely satisfied with your purchase. If you need to return an item, here’s how it works:

• Eligibility for Change-of-Mind Returns:

  • You can return unused and unopened items within 30 days of purchase.

  • To be eligible, the item must be in its original packaging and in resellable condition.

  • We do not accept returns for opened or used oil, due to health and safety reasons.

  • For hygiene reasons, EDP perfumes can’t be returned for change of mind.

• Faulty, Damaged or Incorrect Items:

  • The change-of-mind conditions above don’t apply if an item is faulty, damaged, incorrect or not as described, including EDP perfumes. Contact us at [email protected] and we’ll arrange a remedy. Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

• How to Return:

  • Lodge your return request at our Returns Center.

  • Please wait for your return to be approved and follow the return instructions you receive before posting your item.

• Refund Process:

  • Once your return is received and inspected, we’ll issue a refund to your original payment method.

  • Return shipping costs are the responsibility of the customer unless the product is defective.

Exchanges:
If you’d prefer an exchange instead of a return, lodge your request at our Returns Center and choose from the exchange options shown for your order. The same eligibility conditions apply. If the exchange you need isn’t offered there, email us at [email protected] and we’ll let you know what we can do.

For more details, please visit our FAQ page.