Kirri

Can I change or cancel my order?We move quickly to pack and dispatch orders, but we&#x2019;ll do our best to accommodate any changes if you contact us right away. Please email us at <a data-start="470" data-end="523" href="mailto:help@houseofkirri.com">help@houseofkirri.com</a> with your order number and request, or call us at 1300 731 680 during business hours from Monday to Friday, 9AM to 5PM. Can I update my shipping address or delivery instructions after placing an order?Once your order has been placed, our warehouse team moves quickly to dispatch it &#x2014; so we&#x2019;re unable to change the shipping address or delivery instructions after the parcel has left. Please note: we do not control courier delivery decisions once parcels leave our warehouse. All post-dispatch delivery changes must be managed directly with the courier.For Australian orders, we ship via Australia Post, who offer flexible delivery options via their app:<ul data-start="1120" data-end="1333"><li data-start="1120" data-end="1159">Redirect or update delivery address</li><li data-start="1160" data-end="1208">Add delivery notes or safe drop instructions</li><li data-start="1209" data-end="1263">Request that a signature is required upon delivery</li><li data-start="1264" data-end="1333">Track orders in real time through the <a href="https://auspost.com.au/about-us/about-our-site/australia-post-app">AusPost</a> app or MyPost account</li></ul>If your parcel is delivered unsafely, we recommend lodging feedback directly with Australia Post. Our Customer Care team can assist if you need guidance or supporting documents.

Need to make a change? We’ll do our best to help.

Order Changes & Cancellations

Orders & Payments

Placing an Order

Payment Options & Checkout

Order Confirmation & Receipts

Shipping & Tracking

Can I cancel or amend my Click and Collect order?

Where is my order?

Can I change my delivery address after I have ordered?

Where will my order be shipped from?

Can I collect my order in-store?

How will I know when my Click and Collect order is ready for collection?

When can I expect my Click and Collect order to be ready?

Can someone else collect the order on my behalf?

What if I can't come to the store the day my order is ready?

Is there a minimum spend for Click and Collect?

What are the cut-off dates for Christmas?

Do I need to sign for delivery?

Do you ship worldwide?

How do I know you've received my order?

How much is shipping?

What days do you ship orders?

How long does standard delivery take?

What is freight protection?

Do I have to pay customs tax if I'm not in Australia?

What happens if my parcel is stolen or goes missing after delivery?

Where is my order? How can I track my parcel?

Do you deliver to PO boxes?

Why am I being charged shipping on my subscription?

What if I can’t come to the store the day my order is ready?

What happens if my order is lost or missing?

What happens if I’m not home during the delivery?

Shipping and Returns

Shipping & Click & Collect

I've received my order but there is an issue

I have ordered the wrong product

What is your returns policy?

What should I do if my order is damaged in transit?

I want to return my order

How can I return my order?

What items are returnable?

What items are non-refundable?

What are the refund options?

How do I ship back the items?

How soon will I get my refund?

What is the difference between a return and warranty claim?

Can I exchange my item?

What is your warranty policy?

What items are under warranty?

I want to cancel my order

What is your return policy?

Can I return a gift I received?

Can I exchange a product I’ve used once?

Are delivery and return shipping costs refundable?

Can I return an online purchase to a Kirri store?

Returns & Warranty

Do you test on animals?

Are reed diffusers safe to use?

Are fragrance reed diffusers toxic?

Can reed diffusers cause allergies?

Are essential oils toxic?

Is reed diffuser oil toxic?

Are essential oils bad for you?

What is IFRA?

How do I clean a fragrance spill stain?

Can I put the Concrete Candle under an overhead sprinkler?

Does the Concrete Candle produce any heat?

Can I burn the Concrete Candle inside my home?

Is it suitable for kids?

Is cooking on it safe?

Is the Concrete Candle likely to fall and spill?

If the Concrete Candle leaks, what happens?

Can I use bio ethanol or other fuels instead in the Concrete Candle ?

How long can I burn it continuously?

How can I remove the soot off the base?

What happens when there is wind?

If we have cats, is burning the Concrete Candle safe?

I can't undo my oil bottle lid

How do I use my diffuser safely?

Are fragrance diffusers safe?

Product Care & Safety

How do I create, modify, or delete an account with Kirri?

How do I reset my password?

How do I unsubscribe from the newsletter?

How can I subscribe to the service?

Accounts & Subscriptions

What are the suggested settings for the Mains Powered Diffuser?

How much space does the powered diffuser cover?

Which diffuser is best for essential oils?

What should I look for in an aromatherapy diffuser?

What is an aroma diffuser?

Can you mix essential oils in diffuser?

Can you use any oil in a diffuser?

Can I leave my diffuser on all night?

Are aroma diffusers good for you?

Is an Aroma Diffuser a humidifier?

What is an aroma diffuser used for?

Can I use reed diffuser oil in micro diffusers?

How long should I diffuse essential oils?

My Micro diffuser isn't releasing any scent.

What are the advantages of Cold Air Diffusion?

Can you use any essential oil brand in a diffuser?

What are the benefits of essential oil diffusers?

Are SAH Micro oils safe to use in other brands' diffusers?

How many drops of essential oil do you put in a diffuser?

What can you put in a diffuser besides essential oils?

Do oil diffusers make houses smell good?

Do essential oil diffusers leave residue?

Can massage oil be used in a diffuser?

How long do essential oils last in an oil diffuser?

What does a diffuser with oil do?

What is the best oil diffuser?

What Is Cold-Air Scent Diffusion Technology?

Does an oil diffuser work as a humidifier?

Can the Kirri's app be downloaded overseas?

How close do you have to be to the diffuser for Bluetooth to work?

What setting should I have on my Smart Diffuser?

How does my diffuser work?

How do I know which diffuser is right for me?

Why are not all fragrances included in the Smart Diffuser range?

Do I have to use the provided Smart Diffuser adaptor?

Will the Rechargeable Battery Diffuser work while it is charging?

How loud are the diffusers?

Can I access the smart diffuser remotely?

Is the Smart Diffuser quieter than the Micro Diffusers?

Can I use other oils with the Smart Diffuser?

How do I connect the Smart Diffuser?

How do I schedule the Smart Diffuser?

How to I change the diffusion frequency?

How can I control more than one Smart Diffuser?

Can I restore factory settings?

I can't smell my fragrance

The diffusion is weak

The oil is leaking from my Smart Diffuser

My Smart Diffuser is making an abnormal noise

How do I set up the Element Diffuser?

What are the settings on the Element Diffuser?

What maintenance is required with the Element Diffuser?

My Element Diffuser is not turning on

I can't smell my Element Diffuser's fragrance

The oil is leaking from my Element Diffuser

My Element Diffuser is making an abnormal noise

Do I need to use the provided Element Diffuser charging cable?

How do I change the connector?

Is the Smart Diffuser battery powered?

Why is my Smart Diffuser oil bottle not full?

What is Burst mode?

How long does the Rechargeable Battery Diffuser take to charge?

How long does the Element Diffuser take to charge?

What does the green light mean?

What does the flashing green light mean?

What does light display when scenting is paused?

What does the blue light mean?

What does the blue flashing light mean?

What does the blue and green light mean?

What is in the Smart Micro Diffuser box?

What are the Smart Micro Diffuser specifications?

What is the size of the Smart Micro Diffuser?

What is the weight of the Smart Micro Diffuser?

What is the input of the Smart Micro Diffuser?

What is the output of the Smart Micro Diffuser?

What is the power of the Smart Micro Diffuser?

What is the work time of the Smart Micro Diffuser?

What is the battery charging time of the Smart Micro Diffuser?

What is the fragrance spread area of the Smart Micro Diffuser?

What is the raw material of the Smart Micro Diffuser?

My oil bottle won't fit in Element Diffuser

Can you mix essential oils in a diffuser?

Do essential oils actually do anything?

What does orange oil do in a diffuser?

How close do you have to be to the diffuser for Bluetooth?

How do I change the diffusion frequency?

What does the light display when scenting is paused?

How do I schedule the Macro Smart Diffuser?

How do I connect the Macro Smart Diffuser?

What options are available for purchasing the Element Diffuser?

What are the refill options for the Element Diffuser?

How large of an area can the Element Diffuser scent?

How long does the oil last in the Element Diffuser?

What are the pros and cons of the Element Diffuser?

Is a cleaning solution needed for the Element Diffuser?

Does the Element Diffuser have a battery?

What general notes should users be aware of regarding the Element Diffuser?

What is the price of the Macro Diffuser?

What subscription and refill options are available for the Macro Diffuser?

Powered Diffusers

Why has the reed diffuser liquid changed colour?

Do reed diffusers actually work?

Can you refill reed diffusers?

How long do the reeds last in a diffuser?

How long does it take for reed diffusers to work?

Are reed diffusers better than scented candles?

How many reeds do you put in a diffuser?

What's the best reed diffuser?

How long does 200ml Reed Diffuser last?

What is a reed diffuser?

Rattan Diffuser Reeds Vs. Bamboo Skewers Or Sticks

How frequently do I need to replace my reeds?

Traditional Diffusers

Order Changes & CancellationsUpdated 18 hours ago