My order hasn’t arrived, what should I do?Updated 6 hours ago

If your order hasn't arrived, here’s what to do:
1. Check your tracking link (sent via email after dispatch).
2. Use the Australia Post tracking page or Australia Post app for real-time updates.
3. Allow an extra day or two during busy periods.

If your parcel is marked “delivered” but can’t be found:
- Check around your property or with neighbours.
- Look for a delivery slip or safe drop note.
- Contact Australia Post to lodge an enquiry.

If it still can’t be located:
Email [email protected] with your order number and tracking link, we’ll help investigate and resolve it for you.