My Kirri diffuser isn’t working properly, what should I do?Updated 7 hours ago

We’re sorry to hear your diffuser isn’t working as expected. Follow these steps to troubleshoot and get your diffuser back on track:

1. Check the App

• Make sure you’re using the new Kirri app:

  • 📱 iOS

  • 📱 Android

• Uninstall the old Scent Australia app, as having both installed may disrupt synchronization between the app and diffuser.

2. General Diffuser Troubleshooting Tips

• Power Source: Ensure the diffuser is plugged into a working outlet. Try a different socket if needed. Always use the Kirri-supplied adaptor.

• Spare Connector: Each diffuser comes with a spare connector. Swap it to see if this resolves the issue.

• Fragrance Pipe Check: Make sure the fragrance pipe is securely attached. A loose connection can prevent proper diffusion.

• Nozzle or Pipe Build-Up: Oil residue can accumulate over time.

  • Run Kirri’s cleaning solution through the diffuser for ~2 minutes.

  • For a deeper clean, remove the nozzle cap and gently wipe inside using a cotton bud dipped in the cleaner.

  • Buy cleaning solution here.

3. Need Extra Help?
If you’d like, we can walk you through a video call to troubleshoot your diffuser together. Book a time that suits you here:
📅 Book a WhatsApp Video Call

Tip: Follow the steps above first, then contact us if the issue persists. We’re here to help every step of the way.