Kirri

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Accounts & Subscriptions

Placing an Order

Payment Options & Checkout

Order Confirmation & Receipts

Shipping & Tracking

Order Changes & Cancellations

Fraud & Verification

Order Issues

Orders & Payments

Shipping Costs & Dispatch Schedule

My order hasn’t arrived, what should I do?

Can I change my delivery address after I have ordered?

Click & Collect

PO Boxes & Delivery Restrictions

Tracking and Delivery Issues

Can someone else collect the order on my behalf?

What if I can't come to the store the day my order is ready?

Is there a minimum spend for Click and Collect?

What are the cut-off dates for Christmas?

Do I need to sign for delivery?

Do you ship worldwide?

How do I know you've received my order?

How much is shipping?

What days do you ship orders?

How long does standard delivery take?

What is freight protection?

Do I have to pay customs tax if I'm not in Australia?

What happens if my parcel is stolen or goes missing after delivery?

Where is my order? How can I track my parcel?

Do you deliver to PO boxes?

Why am I being charged shipping on my subscription?

What if I can’t come to the store the day my order is ready?

What happens if my order is lost or missing?

What happens if I’m not home during the delivery?

Shipping and Returns

Shipping and Click & Collect

I've received my order but there is an issue

I have ordered the wrong product

What is your returns policy?

What should I do if my order is damaged in transit?

I want to return my order

How can I return my order?

What items are returnable?

What items are non-refundable?

What are the refund options?

How do I ship back the items?

How soon will I get my refund?

What is the difference between a return and warranty claim?

Can I exchange my item?

What is your warranty policy?

What items are under warranty?

I want to cancel my order

What is your return policy?

Can I return a gift I received?

Can I exchange a product I’ve used once?

Are delivery and return shipping costs refundable?

Can I return an online purchase to a Kirri store?

Missing or Damaged Items

Returns, Refunds, and Warranty

How do I create, modify, or delete an account with Kirri?

How do I reset my password?

How does the Subscription work?

How do I sign up for a subscription?

Can I modify my subscription?

How to update my shipping address or payment details?

How do I know when my next subscription order will arrive?

Do you test on animals?

Are reed diffusers safe to use?

Are fragrance reed diffusers toxic?

Can reed diffusers cause allergies?

Are essential oils toxic?

Is reed diffuser oil toxic?

Are essential oils bad for you?

What is IFRA?

How do I clean a fragrance spill stain?

Can I put the Concrete Candle under an overhead sprinkler?

Does the Concrete Candle produce any heat?

Can I burn the Concrete Candle inside my home?

Is it suitable for kids?

Is cooking on it safe?

Is the Concrete Candle likely to fall and spill?

If the Concrete Candle leaks, what happens?

Can I use bio ethanol or other fuels instead in the Concrete Candle ?

How long can I burn it continuously?

How can I remove the soot off the base?

What happens when there is wind?

If we have cats, is burning the Concrete Candle safe?

I can't undo my oil bottle lid

How do I use my diffuser safely?

Are fragrance diffusers safe?

Product Care & Safety

Why has the reed diffuser liquid changed colour?

Do reed diffusers actually work?

Can you refill reed diffusers?

How long do the reeds last in a diffuser?

How long does it take for reed diffusers to work?

Are reed diffusers better than scented candles?

How many reeds do you put in a diffuser?

What's the best reed diffuser?

How long does 200ml Reed Diffuser last?

What is a reed diffuser?

Rattan Diffuser Reeds Vs. Bamboo Skewers Or Sticks

How frequently do I need to replace my reeds?

How can I achieve the best result?

How to get the most out of your reed diffuser?

What is the best position for a reed diffuser?

How to set up the reed diffuser?

Do your Reed Diffusers come with reeds?

Can I purchase replacement reeds?

How Can You Make Reed Diffusers Last Longer?

How do Reed Diffusers work?

Do I need to put it on a heatproof surface or can I put it safely on my oak table?

Can I add booze or fuel to the fireplace while it's still going?

How can I shut it off?

Is there a place I should not place it?

How does it function?

What is the duration of it?

How much time does it last?

Why can't I turn it off?

How long can I burn it without stopping?

What degree of heat does it emit?

Is the foundation plate included with the Concrete Candle?

Can the exterior be painted?

Why does the soot only appear where the flame is present?

Are the candles dripless?

Do the candles smoke?

How long do the candles burn for?

Are the candles lead free?

How do I store my candles?

Where are the candles made?

Can I burn my candles outdoors?

What types of candle wax do you use?

Why is a soy wax blend better than other candle waxes?

What is phthalate-free fragrance?

Are the candle wicks pure cotton and why do they occasionally result in a mushroom effect?

Why should I avoid palm oil in candles?

My candle is tunneling, why is this happening?

What wax is used in the candles?

What type of wicks are used in the candles?

Why does it look like there are water drops on top of my candle?

Why does the surface of my candle look odd or discoloured?

Why does the side of my candle look odd, like there is air inside?

Why a soy wax blend?

Are the candles vegan and cruelty-free?

Why should I trim my wick?

How do I put my candle out?

Why isnâ€™t the whole of my candle melting?

What fragrance strength are the candles?

What is the strongest scented candle?

What candle has the most subtle fragrance?

Why do some of your Reed diffusers go down quickly?

Why do some reed diffusers deplete quickly?

How can I make my scent stronger/weaker?

How long does a 200ml Reed Diffuser last?

Why does the reed diffuser smell different from powered diffusers like the Element and Beacon?

How does the Kirri Wood Diffuser work?

What size spaces does the Kirri Wood Diffuser cover?

How long does a 100ml Wood Diffuser Refill last?

Are Kirri’s 100ml Wood Diffuser Refills safe to use with other diffusers?

Traditional Diffusers

What are the suggested settings for the Mains Powered Diffuser?

How much space does the powered diffuser cover?

Which diffuser is best for essential oils?

What should I look for in an aromatherapy diffuser?

What is an aroma diffuser?

Can you mix essential oils in diffuser?

Can you use any oil in a diffuser?

Can I leave my diffuser on all night?

Are aroma diffusers good for you?

Is an Aroma Diffuser a humidifier?

What is an aroma diffuser used for?

Can I use reed diffuser oil in micro diffusers?

How long should I diffuse essential oils?

My Micro diffuser isn't releasing any scent.

What are the advantages of Cold Air Diffusion?

Can you use any essential oil brand in a diffuser?

What are the benefits of essential oil diffusers?

Are SAH Micro oils safe to use in other brands' diffusers?

How many drops of essential oil do you put in a diffuser?

What can you put in a diffuser besides essential oils?

Do oil diffusers make houses smell good?

Do essential oil diffusers leave residue?

Can massage oil be used in a diffuser?

How long do essential oils last in an oil diffuser?

What does a diffuser with oil do?

What is the best oil diffuser?

What Is Cold-Air Scent Diffusion Technology?

Does an oil diffuser work as a humidifier?

Can the Kirri's app be downloaded overseas?

How close do you have to be to the diffuser for Bluetooth to work?

What setting should I have on my Smart Diffuser?

How does my diffuser work?

How do I know which diffuser is right for me?

Why are not all fragrances included in the Smart Diffuser range?

Do I have to use the provided Smart Diffuser adaptor?

Will the Rechargeable Battery Diffuser work while it is charging?

How loud are the diffusers?

Powered Diffusers

How do I cancel my subscription?Updated 15 hours ago