<p>Our custom labelling is currently limited to 12x 15ml oils and Reed Diffusers.&#xA0;</p>

What products can be custom labelled?

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">The turnaround time for our custom labels is between 7-10 days. Once your bespoke order is ready, you will receive a confirmation email or SMS with tracking details.</span></p>

What is the turn around time of the custom labels?

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Yes, click-and-collect is available. You will receive a confirmation email or SMS when your custom-labeled order is ready for collection. The turnaround time is typically 7-10 days.</span></p>

Can I click and collect my custom label order?

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">All custom-labelled products will feature a white label. The packaging color varies depending on the fragrance range: daily fragrances are presented in white, luxury in beige, and premium in black.</span></p>

What colour label will my custom labelled product be?

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">The packaging colour depends on the fragrance range: daily fragrances are packaged in white, luxury fragrances in beige, and premium fragrances in black.</span></p>

What colour packaging will my custom labelled product be in?

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Your name can be up to 17 characters, including spaces.</span></p>

How many characters can my name be?

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Your custom message can be up to 150 characters, including spaces.</span></p>

How many characters can my message be?

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Unfortunately, custom-labelled products are not available for subscription. If a subscription is attempted, it will be cancelled and refunded.</span></p>

Can I set up a subscription to a custom labelled product?

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style>Yes, but it depends on the level of customization you&apos;re after.</p><p>Custom Packaging: Our factory offers fully customized packaging with a minimum order quantity (MOQ) of 1,000 units. There is also a $250 sample fee, which may vary depending on the project and complexity.</p><p>Custom Labels/Stickers: If you&apos;re looking to add custom labels or stickers, we can accommodate this for orders starting at 100 units. However, this must be applied to standard Kirri packaging, not fully bespoke designs.</p><p>We&#x2019;re always happy to explore what&#x2019;s possible&#x2014;please reach out to our team to discuss your needs.</p>

Can I customize the packaging?

Need a hand? Tell us a little about what you need and our team will be in touch. We reply Monday to Friday, 9 AM – 5 PM AEST. Choosing the most relevant subject helps us get your request to the right specialist faster.

Kirri

Create custom-label or co-branded Kirri products for retail, events, or gifting—MOQs, pricing, artwork specs, approvals, and lead times.

Private Label & Co-Branding

Orders & Account

Wholesale

How do I place an order with Kirri?

Which payment methods do you accept?

Where’s my order confirmation or tax invoice?

How do I track my order?

Can I change or cancel my order after checkout?

Why was I asked for ID and how is it stored?

An item is missing or my parcel was tampered with—what now?

How do I know you've received my order?

Orders & Payments

How do I create, modify, or delete an account with Kirri?

How do I reset my password?

How does the Kirri Subscription work?

How do I sign up for a subscription?

Can I modify my subscription?

How to update my shipping address or payment details?

How do I know when my next subscription order will arrive?

How do I cancel my subscription?

What happens after my 12-month subscription ends?

Why am I being charged shipping on my subscription?

Accounts & Subscriptions

Are all products a part of the wholesale range?

What oils are in the wholesale range?

What diffusers are in the wholesale range?

What room sprays are in the wholesale range?

What travel sprays are in the wholesale range?

What reed diffusers are in the wholesale range?

What candles are in the wholesale range?

Will the iconic wholesale product range sell out?

Will your wholesale range be expanding?

What diffuser options does Kirri offer for larger spaces?

What is the minimum wholesale order?

What is your wholesale pricing?

Why are your wholesalers more expensive than the online store?

Can I place a bulk order?

Why are your wholesalers not on sale too?

Range & Pricing

How can I get wholesale samples?

Can I click and collect wholesale stock?

My Point of Sale (POS) unit arrived damaged.

My wholesale stock arrived damaged.

I am missing some wholesale stock.

Where do I reorder my wholesale stock?

I want to change my wholesale order.

Orders & Logistics

Where do I sign up for wholesale?

How can I contact Kirri for support or inquiries?

Find a Stockist

Onboarding & Access

Where is the wholesale training video?

What are the benefits of becoming a wholesaler?

Training & Marketing

Do you offer corporate gifting?

Do you offer gift wrapping?

Can I receive fragrance samples before making a purchase?

Why are Kirri Discovery Sample Packs sprays instead of diffuser oils?

Gifting & Samples

What are the different loyalty tiers?

What rewards do I get in the Signature tier?

What rewards do I get In the Platinum tier?

What rewards do I get in the Gold tier?

What rewards do I get in the Exclusive tier?

What rewards do I get in the VIP tier?

When do my rewards expire?

How long do I have to achieve a new loyalty tier?

How do I achieve the Signature tier?

How do I achieve the Platinum tier?

How do I achieve the Gold tier?

How do I achieve the Exclusive tier?

How do I achieve the VIP tier?

Why have I not received my Share on Facebook reward?

Why have I not received my Follow on Instagram reward?

Why have I not received my Like on Facebook reward?

Why have I not received my Signup reward?

I am in the incorrect tier

What does a store wide sale mean?

Why have I not received my birthday reward?

How can I find out about Kirri's sale promotions?

What does a store-wide sale mean?

Discounts & Loyalty

Shipping Costs & Dispatch Schedule

Click & Collect

My order hasn’t arrived, what should I do?

Can I change my delivery address after I have ordered?

PO Boxes & Delivery Restrictions

Tracking and Delivery Issues

Can someone else collect the order on my behalf?

What if I can't come to the store the day my order is ready?

Is there a minimum spend for Click and Collect?

What are the cut-off dates for Christmas?

Do I need to sign for delivery?

Do you ship worldwide?

How much is shipping?

What days do you ship orders?

How long does standard delivery take?

What is freight protection?

Do I have to pay customs tax if I'm not in Australia?

What happens if my parcel is stolen or goes missing after delivery?

Where is my order? How can I track my parcel?

What happens if my order is lost or missing?

What if I can’t come to the store the day my order is ready?

What happens if I’m not home during the delivery?

Shipping and Click & Collect

I've received my order but there is an issue

I have ordered the wrong product

What is your returns policy?

What should I do if my order is damaged in transit?

I want to return my order

How can I return my order?

What items are returnable?

What items are non-refundable?

What are the refund options?

How do I ship back the items?

How soon will I get my refund?

What is the difference between a return and warranty claim?

Can I exchange my item?

What is your warranty policy for electric diffusers?

What items are under warranty?

I want to cancel my order

What is your return policy?

Can I return a gift I received?

Can I exchange a product I’ve used once?

Are delivery and return shipping costs refundable?

Can I return an online purchase to a Kirri store?

Missing or Damaged Items

Returns, Refunds, and Warranty

Kirri Discount Policy & Site-Wide Definition

Shipping and Returns Policy

Privacy Policy

Terms & Conditions

Cookies & Tracking

Policies

Shipping & Returns

How do Kirri select ingredients for its products?

How should I store my fragrance oils?

Why are some fragrances stronger than others?

Where are your scents created?

How long do oils last?

My scent sample is too strong

Do essential oils actually do anything?

What does orange oil do in a diffuser?

How long do oils last in the powered diffusers?

My Micro Oil bottles slightly vary in the amount that they are filled.

What is the difference between fragrance oils and essential oils?

Do essential oils really work for anxiety?

Can I order larger quantities of oil?

Do you use Synthetics Perfume?

What are your best selling fragrances?

Do essential oils heal?

What is the difference between oil categories?

What are pheromone perfumes?

How are Kirri's fragrances created?

Where do your oils come from?

What ingredients are in your oils?

Why has my fragrance oil changed colour?

Does your fragrance contain PFAS?

Can I use my own diffuser with Kirri's oils?

Are there phthalates in the fragrance oils?

Why is my oil bottle not full?

What happened to the white and beige labels?

What is the designer range of oils?

Who created the designer range of oils?

What are the key advances/innovations we are seeing in regard to fragrances for the home, and where do you see this area heading in years to come?

What are the key current trends in the area of home fragrances/scents

How important do you think it is to address an open home for inspection with a signature fragrance?