Yes we do, please enquire with our Wholesale Team at: partners@houseofkirri.com.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Yes we do, please enquire with our Wholesale Team at: partners<a target="_blank" data-stringify-link="mailto:kate@houseofkirri.com" data-sk="tooltip_parent" href="mailto:kate@houseofkirri.com" rel="noopener noreferrer" style=" text-decoration: none;" id="isPasted">@houseofkirri.com</a>.</span></p>

Do you offer corporate gifting?

We do not currently offer gift wrapping services

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">We do not currently offer gift wrapping services</span></p>

Do you offer gift wrapping?

We don’t currently offer free samples, but we do have a couple of great options to help you explore our scents. You might like our Discovery Sample Pack, it includes ten of our most-loved fragrances in 2ml vials, perfect for finding your favourites b

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style></p><div data-block="true" data-editor="60r59" data-offset-key="4lqsn-0-0" id="isPasted"><p id="isPasted">We don&#x2019;t currently offer free samples, but we do have a couple of great options to help you explore our scents.</p><p>You might like our Discovery Sample Pack, it includes ten of our most-loved fragrances in 2ml vials, perfect for finding your favourites before committing to a full size.&#xA0;</p><p>You can view it here: <a href="https://houseofkirri.com.au/products/10-pack-iconic-2ml-sample-pack?_pos=1&amp;_psq=disco&amp;_ss=e&amp;_v=1.0" target="_blank" rel="noopener noreferrer">Discovery Sample Pack.&#xA0;</a></p><p>Or, if you already have a particular scent in mind, you can purchase individual 2ml testers here: <a href="https://houseofkirri.com.au/collections/samples" target="_blank" rel="noopener noreferrer">Sample Collection</a>.</p></div><div data-block="true" data-editor="60r59" data-offset-key="6iusf-0-0"><br></div>

Can I receive fragrance samples before making a purchase?

Learn why Kirri’s Discovery Sample Packs are 2ml mini room sprays, designed to give an instant, accurate experience of each fragrance before committing to full-size products.

<p data-start="709" data-end="960" id="isPasted">Our Discovery Sample Packs are created as <strong data-start="751" data-end="775">2ml mini room sprays</strong> rather than oils for diffusers. The reason is simple &#x2014; sprays allow you to experience the fragrance <strong data-start="876" data-end="889">instantly</strong> and in a way that&#x2019;s closest to how the scent will feel in your home.</p><p data-start="962" data-end="1142">With oils, you&#x2019;d need to place them in a diffuser and wait for hours or even days for the fragrance to circulate properly, which isn&#x2019;t ideal when you&#x2019;re sampling multiple scents.</p><p data-start="1144" data-end="1180"><strong data-start="1144" data-end="1180">Benefits of sprays for sampling:</strong></p><ul data-start="1181" data-end="1452"><li data-start="1181" data-end="1248"><p data-start="1183" data-end="1248">Provides a <strong data-start="1194" data-end="1227">quick and accurate impression</strong> of each fragrance.</p></li><li data-start="1249" data-end="1371"><p data-start="1251" data-end="1371">Makes it easier to decide which scents you&#x2019;d love to enjoy in <strong data-start="1313" data-end="1329">larger sizes</strong> for diffusers, candles, or room sprays.</p></li><li data-start="1372" data-end="1452"><p data-start="1374" data-end="1452">Perfect for <strong data-start="1386" data-end="1413">testing multiple scents</strong> without waiting for diffusion times.=</p></li></ul><p data-start="1374" data-end="1452">Shop our <a href="https://houseofkirri.com.au/products/10-pack-iconic-2ml-sample-pack?_pos=1&amp;_psq=disc&amp;_ss=e&amp;_v=1.0" target="_blank" rel="noopener noreferrer"><strong>Discovery Sample Pack</strong></a><strong>.</strong></p><p><br></p>

Why are Kirri Discovery Sample Packs sprays instead of diffuser oils?

Need a hand? Tell us a little about what you need and our team will be in touch. We reply Monday to Friday, 9 AM – 5 PM AEST. Choosing the most relevant subject helps us get your request to the right specialist faster.

Kirri

Info on sample strips, oil samples, gift wrapping, gifting process, and collaborating with other brands.

Gifting & Samples

Orders & Account

How do I place an order with Kirri?

Which payment methods do you accept?

Where’s my order confirmation or tax invoice?

How do I track my order?

Can I change or cancel my order after checkout?

Why was I asked for ID and how is it stored?

An item is missing or my parcel was tampered with—what now?

How do I know you've received my order?

Orders & Payments

How do I create, modify, or delete an account with Kirri?

How do I reset my password?

How does the Kirri Subscription work?

How do I sign up for a subscription?

Can I modify my subscription?

How to update my shipping address or payment details?

How do I know when my next subscription order will arrive?

How do I cancel my subscription?

What happens after my 12-month subscription ends?

Why am I being charged shipping on my subscription?

Accounts & Subscriptions

What products can be custom labelled?

What is the turn around time of the custom labels?

Can I click and collect my custom label order?

Can I customize the packaging?

Private Label & Co-Branding

Are all products a part of the wholesale range?

What oils are in the wholesale range?

What diffusers are in the wholesale range?

What room sprays are in the wholesale range?

What travel sprays are in the wholesale range?

What reed diffusers are in the wholesale range?

What candles are in the wholesale range?

Will the iconic wholesale product range sell out?

Will your wholesale range be expanding?

What diffuser options does Kirri offer for larger spaces?

What is the minimum wholesale order?

What is your wholesale pricing?

Why are your wholesalers more expensive than the online store?

Can I place a bulk order?

Why are your wholesalers not on sale too?

Range & Pricing

How can I get wholesale samples?

Can I click and collect wholesale stock?

My Point of Sale (POS) unit arrived damaged.

My wholesale stock arrived damaged.

I am missing some wholesale stock.

Where do I reorder my wholesale stock?

I want to change my wholesale order.

Orders & Logistics

Where do I sign up for wholesale?

How can I contact Kirri for support or inquiries?

Find a Stockist

Onboarding & Access

Where is the wholesale training video?

What are the benefits of becoming a wholesaler?

Training & Marketing

Wholesale

What are the different loyalty tiers?

What rewards do I get in the Signature tier?

What rewards do I get In the Platinum tier?

What rewards do I get in the Gold tier?

What rewards do I get in the Exclusive tier?

What rewards do I get in the VIP tier?

When do my rewards expire?

How long do I have to achieve a new loyalty tier?

How do I achieve the Signature tier?

How do I achieve the Platinum tier?

How do I achieve the Gold tier?

How do I achieve the Exclusive tier?

How do I achieve the VIP tier?

Why have I not received my Share on Facebook reward?

Why have I not received my Follow on Instagram reward?

Why have I not received my Like on Facebook reward?

Why have I not received my Signup reward?

I am in the incorrect tier

Why have I not received my birthday reward?

How can I find out about Kirri's sale promotions?

Discounts & Loyalty

Shipping Costs & Dispatch Schedule

Click & Collect

My order hasn’t arrived, what should I do?

Can I change my delivery address after I have ordered?

PO Boxes & Delivery Restrictions

Tracking and Delivery Issues

Can someone else collect the order on my behalf?

What if I can't come to the store the day my order is ready?

Is there a minimum spend for Click and Collect?

What are the cut-off dates for Christmas?

Do I need to sign for delivery?

Do you ship worldwide?

How much is shipping?

What days do you ship orders?

How long does standard delivery take?

What is freight protection?

Do I have to pay customs tax if I'm not in Australia?

What happens if my parcel is stolen or goes missing after delivery?

Where is my order? How can I track my parcel?

What happens if my order is lost or missing?

What if I can’t come to the store the day my order is ready?

What happens if I’m not home during the delivery?

Shipping and Click & Collect

I've received my order but there is an issue

I have ordered the wrong product

What is your returns policy?

What should I do if my order is damaged in transit?

I want to return my order

How can I return my order?

What items are returnable?

What items are non-refundable?

What are the refund options?

How do I ship back the items?

How soon will I get my refund?

What is the difference between a return and warranty claim?

Can I exchange my item?

What is your warranty policy for electric diffusers?

What items are under warranty?

I want to cancel my order

What is your return policy?

Can I return a gift I received?

Can I exchange a product I’ve used once?

Are delivery and return shipping costs refundable?

Can I return an online purchase to a Kirri store?

Missing or Damaged Items

Returns, Refunds, and Warranty

Kirri Discount Policy & Site-Wide Definition

Shipping and Returns Policy

Privacy Policy

Terms & Conditions

Cookies & Tracking

Policies

Shipping & Returns

How do Kirri select ingredients for its products?

How should I store my fragrance oils?

Why are some fragrances stronger than others?

Where are your scents created?

How long do oils last?

My scent sample is too strong

Do essential oils actually do anything?

What does orange oil do in a diffuser?

How long do oils last in the powered diffusers?

My Micro Oil bottles slightly vary in the amount that they are filled.

What is the difference between fragrance oils and essential oils?

Do essential oils really work for anxiety?

Can I order larger quantities of oil?

Do you use Synthetics Perfume?

What are your best selling fragrances?

Do essential oils heal?

What is the difference between oil categories?

What are pheromone perfumes?

How are Kirri's fragrances created?

Where do your oils come from?

What ingredients are in your oils?

Why has my fragrance oil changed colour?

Does your fragrance contain PFAS?

Can I use my own diffuser with Kirri's oils?

Are there phthalates in the fragrance oils?

Why is my oil bottle not full?

What happened to the white and beige labels?

What is the designer range of oils?

Who created the designer range of oils?

What are the key advances/innovations we are seeing in regard to fragrances for the home, and where do you see this area heading in years to come?

What are the key current trends in the area of home fragrances/scents

How important do you think it is to address an open home for inspection with a signature fragrance?