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Why should fragrance always be introduced at a delicate level?

Fragrance is best experienced as a subtle enhancement, a gentle layer that complements your surroundings. It should begin as a whisper—barely perceptible—allowing you to gradually immerse yourself in the scent. Start with a delicate application, so l

Is there a Google Play Store app?

Yes! You can now download the Kirri Diffuser App directly from the Google Play Store to enjoy full control of your smart diffuser. 👉 Download here: https://play.google.com/store/apps/details?id=com.scentaustralia.kirri

Can I control my diffuser remotely via an app?

Yes, most of our Bluetooth-compatible diffusers can be conveniently controlled through the Kirri App. This allows you to adjust settings, schedule diffusions, and manage fragrance intensity with ease. For the Macro Diffuser, please note that Bluetoot

Can I order fragrance refills through the Kirri app?

Yes, you can order fragrance refills directly through the Kirri App. Just open the app, tap the menu icon (☰) in the top corner, then select ‘Shop’. This will take you to our website, where you can explore and order from our full collection of luxuri

My Burst mode keeps turning on.

Burst Mode has been removed in the latest version of the Kirri App, so this issue should no longer occur. To ensure you're using the most up-to-date version, please download the latest app here:. Apple App Store: https://apps.apple.com/au/app/kirri/i

What does “Overriding Schedule” mean on the diffuser?

“Overriding Schedule” means the diffuser is currently running outside of its programmed schedule — usually because it was manually turned on. For example, if your diffuser is set to operate only on weekday mornings, but you press the power button on

Why isn’t my diffuser showing up in the app?

This is typically due to one of the following:. The diffuser isn’t powered on, or. The diffuser is not in pairing mode. Please ensure both are enabled before attempting to connect.You can download the Kirri App here:Apple: https://apps.apple.com/au/a

Why do I need to pair a diffuser before using the app?

Pairing is required because most features—such as scheduling and scent intensity control—rely on a connected diffuser. Without pairing, the app’s functionality is limited. You can download the Kirri App here:Apple: https://apps.apple.com/au/app/kirri

What happens if my diffuser disconnects or the battery runs out?

Each diffuser is paired to a unique ID. If the battery runs out or the connection drops:. The app will attempt to reconnect automatically once the diffuser is powered back on. If it doesn’t, go to My Diffusers in the app and manually reselect your de

Does the Kirri app stay connected to the diffuser at all times?

No. The app maintains a connection only while it's open. Once closed, it will disconnect after a short time. When reopened, it will automatically attempt to reconnect to your last used diffuser. Download the Kirri App here:Apple: https://apps.apple.c

Will I lose my settings if I uninstall the app?

Not necessarily. It depends on how the app is removed:. If you uninstall the app without selecting ‘delete data’, your settings, schedules, and connected diffusers will be saved and automatically restored when you reinstall. If you uninstall and choo

Why does the app open the Kirri website when I try to log in?

This usually happens if you tap ‘Forgot Password’ instead of ‘Sign In.’. Password resets are currently handled via the Kirri (formerly Scent Australia Home) website. If you’re a subscriber and need to reset your password, simply:. Tap ‘Forgot Passwor