Need a hand? Tell us a little about what you need and our team will be in touch. We reply Monday to Friday, 9 AM – 5 PM AEST. Choosing the most relevant subject helps us get your request to the right specialist faster.

Kirri

Discount codes can&apos;t be used on top of a sitewide sale. While a sale is running, the sale price is the best price available, and checkout won&apos;t accept a code as well.
This applies to all codes, including welcome codes, rewards voucher codes and codes from emails or partners.
Still stuck? Email <a href="mailto:help@houseofkirri.com">help@houseofkirri.com</a> with the code and a screenshot of your cart, and the kirri team will take a look.

Discount codes can't be combined with a sitewide sale. During a sale, the sale price is the best price available.

Can I use a discount code during a sale?

Orders & Account

Discounts & Loyalty

How do I place an order with Kirri?

Which payment methods do you accept?

Where’s my order confirmation or tax invoice?

How do I track my order?

Can I change or cancel my order after checkout?

Why was I asked for ID and how is it stored?

An item is missing or my parcel was tampered with: what now?

How do I know you've received my order?

Orders & Payments

How do I create, modify, or delete an account with kirri?

How do I reset my password?

How does the kirri Subscription work?

How do I sign up for a subscription?

Can I modify my subscription?

How to update my shipping address or payment details?

How do I know when my next subscription order will arrive?

How do I cancel my subscription?

Is there a lock-in period on my subscription?

Why am I being charged shipping on my subscription?

Accounts & Subscriptions

Product Dimensions & Specifications

What products can be custom labelled?

What is the turn around time of the custom labels?

Can I click and collect my custom label order?

Can I customize the packaging?

Private Label & Co-Branding

Are all products a part of the wholesale range?

What oils are in the wholesale range?

What diffusers are in the wholesale range?

What room sprays are in the wholesale range?

What travel sprays are in the wholesale range?

What reed diffusers are in the wholesale range?

What candles are in the wholesale range?

Will the iconic wholesale product range sell out?

Will your wholesale range be expanding?

What diffuser options does Kirri offer for larger spaces?

What is the minimum wholesale order?

What is your wholesale pricing?

Why are your wholesalers more expensive than the online store?

Can I place a bulk order?

Why are your wholesalers not on sale too?

Range & Pricing

How can I get wholesale samples?

Can I click and collect wholesale stock?

My Point of Sale (POS) unit arrived damaged.

My wholesale stock arrived damaged.

I am missing some wholesale stock.

Where do I reorder my wholesale stock?

I want to change my wholesale order.

Orders & Logistics

Where do I sign up for wholesale?

How can I contact kirri for support or inquiries?

Find a Stockist

Onboarding & Access

Where is the wholesale training video?

What are the benefits of becoming a wholesaler?

Training & Marketing

Wholesale

Do you offer corporate gifting?

Do you offer gift wrapping?

Why are Kirri Discovery Sample Packs sprays instead of diffuser oils?

Gifting & Samples

What are the different loyalty tiers?

When do my rewards expire?

How long do I have to achieve a new loyalty tier?

Why have I not received my Share on Facebook reward?

Why have I not received my Follow on Instagram reward?

Why have I not received my Like on Facebook reward?

Why have I not received my Signup reward?

I am in the incorrect tier

Why have I not received my birthday reward?

How can I find out about Kirri's sale promotions?

Is FIRST50 still available? Our welcome offer is now FIRST40

Do my points expire, and what happens if I return an order or cancel Kirri Plus?

How did the buy one get one free offer work?

I redeemed my points but can't find my reward code

What is Kirri Plus and what do I get?

How does my Kirri Plus monthly credit work?

How do I manage, pause, or cancel Kirri Plus?

Kirri Plus Membership

Shipping Costs & Dispatch Schedule

Can I change my delivery address after I have ordered?

PO Boxes & Delivery Restrictions

International shipping and customs duties

Tracking and Delivery Issues

What are the cut-off dates for Christmas?

What is freight protection?

What happens if my order is lost or missing?

Do you ship to Iran? | آیا به ایران ارسال دارید؟

Shipping and Click & Collect

I have received my order but there is an issue

Diffuser warranty: what's covered and how to claim

Returns and refunds: policy and how to start

Returns, Refunds, and Warranty

Kirri Discount Policy & Site-Wide Definition

Shipping and Returns Policy

Privacy Policy

Terms & Conditions

Cookies & Tracking

Policies

Shipping & Returns

How much space do kirri diffusers and candles cover, and how long do they last?

How do Kirri select ingredients for its products?

How should I store my fragrance oils?

Why are some fragrances stronger than others?

Where are your scents created?

How long do oils last?

My scent sample is too strong

What does orange oil do in a diffuser?

How long do oils last in the powered diffusers?

My Micro Oil bottles slightly vary in the amount that they are filled.

What is the difference between fragrance oils and essential oils?

Can I order larger quantities of oil?

Do you use synthetic ingredients?

What is the difference between oil categories?

What are pheromone perfumes?

How are kirri's fragrances created?

Where do your oils come from?

What ingredients are in your oils?

Why has my fragrance oil changed colour?

Does your fragrance contain PFAS?

Can I use my own diffuser with Kirri's oils?

Are there phthalates in the fragrance oils?

Why is my oil bottle not full?

What happened to the white and beige labels?

Why do some oils cost more than others?

Why does Coral cost more than other scents?

How important do you think it is to address an open home for inspection with a signature fragrance?

Any tips for finding the home fragrance that's right/perfect for you?

How should I choose between EDP and EDT?

What is Eau de Toilette (EDT)?

What is the significance of fragrance notes?

Are there other perfume strengths beyond EDP and EDT?

How important is it to ‘dress’ an open home with a signature fragrance?

What are the key advances/innovations in home fragrances?

What is Eau de Parfum (EDP)?

Why is there a residue in my fragrance bottle, and what can I do about it?

Why isn’t my Macro 30ml oil filled to the top of the bottle?

Which oil fits my diffuser?

Can I add kirri fragrance to my washing machine?

What are the ingredients in your perfume?

Can I use kirri fragrance oils in an oil burner?

why your kirri scent might smell a little different

Why some kirri scents come in our signature bottle

using kirri oils and sprays safely

Fragrance Oils

The scent of my room spray does not last

How many sprays from one bottle?

How long does the room spray last for?

What is a Room Spray?

What is the difference between a room spray and diffuser?

Should I purchase a room spray or diffuser?

How do car air fresheners work?

How can I make my travel spray last longer in my car?

What if my pump or trigger breaks on my travel spray?

How do you clean a travel spray bottle?

Why has my travel spray changed colour?

How to store my travel spray?

Can I spray my travel spray in my car?

Can I spray the travel spray on my skin?

Why can’t I smell my travel spray?

My room spray nozzle is dripping instead of spraying. What should I do?

Fragrance Sprays

How long do the candles burn for?

Candles

What are the key differences between EDP and EDT?

Perfume & Wearables

Product Guides

Reed Diffusers & Electric Diffusers: How to Use Them Together

Do you test on animals?

Are reed diffusers safe to use?

Are fragrance reed diffusers toxic?

Can reed diffusers cause allergies?

Is reed diffuser oil toxic?

What is IFRA?

I can't undo my oil bottle lid

How do I use my diffuser safely?

Product Care & Safety

What are the suggested settings for the Element Diffuser?

How much space does the powered diffuser cover?

What should I look for in a home diffuser?

What is an aroma diffuser?

Can I mix kirri oils in my diffuser?

Can you use any oil in a diffuser?

Can I leave my diffuser on all night?

Are kirri diffuser oils safe to use at home?

Is an Aroma Diffuser a humidifier?

What is an aroma diffuser used for?

Can I use reed diffuser oil in micro diffusers?

Are fragrance diffusers safe?

My Micro diffuser isn't releasing any scent.

What are the advantages of Cold Air Diffusion?

Can I use other brands of oil in my kirri diffuser?

Are kirri Micro oils safe to use in other brands' diffusers?

Powered Diffusers

Using Your Diffuser

Can I use a discount code during a sale?Updated 22 minutes ago