How are out-of-stock orders handled?Updated 15 days ago

If an item in an existing order is out of stock, our customer-care team will first check the available on-hand stock before offering an alternative.

You'll then be offered three choices:

1. Swap the unavailable item for an available alternative of equivalent value.

2. Cancel the unavailable item or the full order for a refund.

3. Keep the order open and wait until the item is back in stock.

We do not change or cancel an order until you confirm your preference. We do not promise a restock or dispatch date unless it has been verified.