Why isn't my Element Diffuser following its schedule?Updated 6 hours ago

Your schedule is saved on the Element itself. Once it's set, the diffuser follows it with your phone out of the house. If it isn't running when it should, work through these steps.

1. Use the latest kirri app

• Update: the new kirri app (since August 2026) saves your schedule on the diffuser and lets you set different weekend times
• Delete the old app: if you still have the Scent Australia app, delete it. Two apps confuse your diffuser and break syncing

2. Check the lights

• No lights on: it's following the app and your schedule
• Timer or intensity lights on: it's in manual mode and won't follow your schedule. Manual only runs for the time you pick, then switches off
• Back to the app: refresh the kirri app, or forget and re-pair the diffuser. When every light goes off, it's following your schedule again

3. After the battery runs flat

• Turn it on: press the power button once it has some charge
• Open the app nearby: open the kirri app within 1 to 2 metres and it picks your schedule back up
• Keep it plugged in: on battery it runs for up to 8 hours, so leave it plugged in if you run a daily schedule

4. Too strong or too faint?

• Start on delicate: it runs 6 seconds, then pauses 2 minutes. Step up one level every few days if you'd like more
• Custom: set your own run and pause times for bigger or breezy rooms
• Give it time: scent builds over a few days, and you'll notice it less than your guests do

Still stuck? Chat with us, call 1300 731 680, or book a free 15 minute video setup. We're here Monday to Friday, 9am to 5pm Melbourne time.