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Kirri

Find answers to all your Kirri questions, including orders, subscriptions, shipping, returns, account management, and product care. Get help quickly and easily from our luxury fragrance support team.

Kirri Help Centre

Yes. The Discovery Sample Pack has a 2ml sample of each of our 10 iconic scents.

Yes. Samples are the easiest way to find your favourite.<ul><li>Discovery Sample Pack: a 2ml sample of each of our 10 iconic scents. <a href="https://houseofkirri.com/products/10-pack-iconic-2ml-sample-pack">See the pack</a></li><li>Single samples: a 2ml spray sample of one scent. <a href="https://houseofkirri.com/collections/samples">See all samples</a></li><li>Not sure where to start? Our <a href="https://houseofkirri.com/blogs/news/kirri-scent-matching-guide">scent-matching guide</a> helps you narrow it down</li><li>In Melbourne? Smell every scent at our Richmond showroom, Mon to Fri, 9am to 5pm</li></ul>Found your favourite? Email help@houseofkirri.com and we&apos;ll point you to the right size for your diffuser.

Can I try kirri scents before I buy?

Only the element has a battery. The micro, beacon and pillar are plug-in only, and every kirri diffuser works best plugged in on a low setting.

Only the element has a built-in battery. The micro, beacon and pillar are plug-in only.<ul><li>element: plugs in, with a built-in battery for about 12 hours on low or 8 on high away from the wall.</li><li>micro, beacon and pillar: plug-in only.</li><li>Best results: all kirri diffusers are made to run plugged in, on a low setting, through the hours you&apos;re home. Scent moves slowly through a room and builds up over days and weeks, so a light, steady output works better than short bursts on high.</li></ul>More detail is in our guide: <a href="https://houseofkirri.com/blogs/news/why-your-diffuser-runs-all-day-on-low">why your diffuser runs all day on low</a>.

Does my kirri diffuser have a battery?

If a scent you loved has been discontinued or renamed, see our list of new names and closest matches, or try the Discovery Sample Pack.

Some of our scents have new names, and some have been retired. Our <a href="https://houseofkirri.com/blogs/news/our-scents-have-new-names">new names and closest matches</a> list shows where your favourite has gone and what to try instead.Popular alternatives include Santal Woods (formerly Santal 66), Rose Gold, Country Linen and Fig Tree.Not sure? The <a href="https://houseofkirri.com/products/10-pack-iconic-2ml-sample-pack">Discovery Sample Pack</a> has a 2ml sample of each iconic scent.

What are some alternative scent options if my favorite product is discontinued?

Yes, you can use our fragrances with your existing diffusers. We advise using a dropper to add the fragrance oil drop by drop until you reach the preferred scent level. This method allows you to customize the fragrance intensity to suit your space an

Yes, you can use our fragrances with your existing diffusers. We advise using a dropper to add the fragrance oil drop by drop until you reach the preferred scent level. This method allows you to customize the fragrance intensity to suit your space and preferences.

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Can I try kirri scents before I buy?

Does my kirri diffuser have a battery?

What are some alternative scent options if my favorite product is discontinued?

Can I use your oils with other diffusers?

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